100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Great Location, Needs a bit more TLC
We have been to Roslyn Ridge before and we go there to take it easy and enjoy the pool and go for hikes, biking and to the surrounding lakes. The location was great, and with a little more care this would be a 5 star location. It wasn't clear on the listing, but even though there was a TV there was no cable, so there is only DVDs. The DVD provided didn't have a remote so it took us a bit to figure out how to control in manually. There are no instructions. Not a big deal, but with 2 kids, there were times they just wanted to sit and watch a show. Because there is no internet we couldn't use any of our TV services, but again not a big deal we managed. The one spatula we found was so small that it was actually difficult to use it, simply getting a larger one would be nice. There were no instructions on where to put garbage, but we found a can in the garage so we assumed that is where it goes. The garage light didn't work, so we had to open the garage to see anything, and it got stuck open once, but we manage to get it back on its track. We did call the management company and they did come out and look at it, but not sure what they could do . There was also a full load of towels in the dryer when we arrived. We assume the were left by the cleaners. We simply set them aside and used the others provided, so that was ok. The heat lamp in the bathroom was also out, which again wasn't a big deal. There wasn't anything that ruined our trip by any means, but just a lot of little things like those I mentioned that could be easily fixed that would just make it more convenient and bring it up to 5 star. I might also recommend splurging on WiFi and maybe charge a bit more $10 a night or so to cover cost and just make it that much more convenient.
good, but could be improved
When we came to check in, the unit had not been cleaned at all. The cleaning person had "forgotten." Owner responded quickly, but still it was an very unwelcome annoyance upon arrival as we needed to kill time waiting for the unit to be cleaned. Ad implies local or cable TV by listing "TV" under "amenities" and "entertainment." In fact, the TV is for use only with the DVD player - misleading. Ad also says Wii gaming system is available. But there was no instruction or anything, so we could not use it. As noted in a previous review, pans are horrible - unclean and with non-stick coating coming off. we could not use them. In communication leading up to our time there, owner erroneously requested an additional fee - when I questioned it the fee was called a mistake and dropped. Owner also erroneously noted the pool was open only on the weekends. I responded with concern because we understood the pool to be open every day in summer, which it is, so there was no real problem here. But these two sloppy communications from owner caused us needless kerfuffle.
Unit is nice and in a good location. Pool is good. So with a more accurate ad, cleaned and stocked unit ready at check-in, and more accurate communication from owner, the unit would rate higher.
I would not recommend renting to Harold as he was difficult, angry and hostile when the housekeeper neglected to clean the unit on time. She called me in tears because he cussed and yelled at her using extreme profanity.
I gave Harold a large credit to compensate him for the housekeeper’s mistake yet his rage continued.
Our previous guests have been very happy with our condo and were able to figure out how to use the TV and Wii?
Harold has rage issues and is unprofessional. He needs to learn to treat others with respect and communicate with more professionalism.
Clean & bright but missing a few essentials
Our stay was fine the condo was clean.
The condo is light and bright and stayed very cool even though the temperature outside was hot. The condo was clean when we arrived and has a comfortable lower level for hanging out. The owner is very responsive and easy to work with.
It is also very conveniently located across an open area from the pool so you are just steps from activity center.
The queen bed is very comfortable & there were extra blankets which isn't always the case.
The not so good:
It is lacking a few things that would have made our stay more comfortable.
We couldn't find any cooking utensils - a pancake flipper for instance - or large spoons for stirring pancake batter (we like our pancakes) We found them near the end of our stay in a random cupboard not in the drawers with the other utensils.
Bring your own can opener the one there is flimsy.
There is literally one coffee cup that can go in the microwave, otherwise everything else is plastic. You can't heat things up in the microwave unless it comes in its own container. If you want hot water you can heat it up one cup at a time.
The pots and pans leave much to be desired, they are older and the Teflon is flaking off. It didn't appear the last guests cleaned the pans very well either.
There are no bedside tables and therefore no bedside lamps. I used a dining chair as mine so I had a place to put my phone/clock at night.
One of the two bunkbeds is very unstable. We didn't feel comfortable putting anyone in the top bunk, and you can feel every spring in the bunk mattresses.
There are no outside chairs to sit in on the deck and watch the sunset.
It is a cute place and with a few minor additions it would be great.