Sleeps 4, Kitchenette, Balcony and Jacuzzi
- English, Spanish, Portuguese
What makes this Studio unique
Pool / Spa
100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Big space and very close to all parks
The concept of the place is very interesting, huge, and close to attractions, however, to do check in and out was as a hotel process and this places keeps crowded all day long. Besides the apartment (looks of 90s) was not clean enough, only bed and part of the bathroom. You can see the dust becoming black and thick. I reserved for 3 people indicating child age and the apart has only 1 room, not even a bed for my daughter. The manager of this apart/account indicated we have to ask everything at reception, so there they send us a pack n play, not a crib, and besides there was not that much space in the room to accommodate it.
I can recommend the place for close to attractions.
Thank you for taking the time to review our property. We value that you felt comfortable with our staff and we apologize for the issues you experienced. It is through feedback such as yours that we are better able to identify areas in need of improvement. Your comments will be shared with our manager as all guests feedback is seen as an invaluable tool to help us provide a better experience for all. We invite you back, and we hope to exceed all your expectations on your next visit to our property.
My main compliant is that when checking in on Saturday, I waited in line for 2 1/2 hours just to get checked. Once checked in it was a nice place to stay.
Thank you for choosing us. We are happy to hear that you enjoyed our location, you can visit us again soon!
March 2019 stay
The resort is huge. Outside is well maintained. We loved the town center restaurants.
The unit was not as pictured. There seems to be some disagreement as to what a "studio" is between the VRBO ppy manager and resort staff. First they had shorted our stay by 3 days. They wanted a printed out confirmation and I only had my phone app confirmation and email. Finally were able to email my receipt to the front desk clerk to be printed and they extended our stays so make sure you print your receipt. Long check in so now we're frustrated.. When we got to our room, it was basically a hotel room with 2 double beds. Back up to front desk to complain. No help, even after checking with a manager. They said we have what was booked all along.
Called VRBO, they disagreed but that didn't help us any. Next day received welcome text from resort to see if things were going well. We let them know about the issues. Within 15 min they had us upgraded to what this site shows (queen bed). Had to re-check in. Took over a 1/2 hr with only 2 people in line. Its insane how long it takes. The clerk offered us a patio 1st floor room. Next morning opened up slider to go out for some coffee and were welcomed by about 8 air conditioning units roaring away rendering the patio useless for our stay. Sometimes it just becomes laughable. The unit was so so. Needs an update and couch wasn't comfortable. There was housekeeping (making bed and replacing towels) so that was a nice surprise but after the 4th day it stopped. They claimed you get 4 free and they don't do it on weekends. Bizarre..... After 2 calls they finally dropped off clean towels for us.
For the price, if you don't spend much time in it, its adequate . Pools were very nice and there is a trolley train for shuttling if you choose and busing to the parks.
We certainly apologize for the poor experience. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. Our property manager is notified of this situation and will be reaching out to you soon. We strive to maintain only the best experience to our guests. That is our top priority and the issues you experienced are not our usual standard of service. Additionally, we will work to resolve any outstanding issues and hopefully, you will give us another opportunity to go beyond your anticipations.
Koselig stor leilighet. Flott stue og deilig sofa. Pent soverom med stor seng, men dessverre så var senga litt har for min del. Kjempeflott bad. Anbefales for par.
We are happy that you had such an amazing stay with us! We hope that you can visit us again soon for another wonderful experience!
Great place and location.
Place was nice and big. Great location! My only complaint would be that we had to walk to the Town Hall to grab an Uber every time we needed one. I wish the Iber drivers can just go straight tit he building.
Michelle, thank you for choosing us. We are happy to hear that you enjoyed our location, as well as the excellent staff. We will certainly use your feedback on our heavy musty smell to continue to improve our services and guest satisfaction. We invite you back, and we hope to exceed all your expectations on your next visit to our property.
great location, clean facility
If you want to stay in a reasonably priced, clean facility close to all the parks, this is your spot. We had all that we needed in our apartment, and were happy with it.
Thank you for taking the time to leave a review on your recent experience with us. We are pleased to know that you enjoyed so many aspects of your stay with us. We are honored to have had the chance to serve you and look forward to your future visits.
DISCOUNT THEME PARKS TICKETS TO OUR GUESTS