6 Bedrooms, 2 Baths, Sleeps 13
ResortQuest by Wyndham Vacation Rentals
Minimum age of primary renter:25
August 2019 Visit
The property and location were great! We were able to walk to the beach and enjoyed the canal views. The check-in process was probably the only downfall. We were able to pick up our keys timely (we arrived about an hour after scheduled check-in), but the cleaners were still cleaning when we arrived at the house. Since they were in a rush, they also missed cleaning some trash cans, cans under sofas, instructed us to handle putting on the sheets/towels (which upon check-out they told us that was not the process), the air wasn't on in the entire house, etc. The online photos also do not match the property. Specifically the bottom floor which currently only had twin beds instead of bunk bed/trundle beds as advertised. The dishwasher also did not work, but we informed the rental company and therefore it should be fixed for future guests.
Thank you so much for taking the time to share your experience in this South Bethany home during your family's August vacation.
Your feedback is very important to us and we sincerely apologize that your home was not cleaned in accordance with our high standards. We strive for better and fell short in this case.
We apologize for the bedding miscommunication. The owner just updated the first floor bedding and we've scheduled new photos.
We hope that you will give us the opportunity to provide you with a much better experience on your next visit to Coastal Delaware.
Wonderful house in a great location. Only 5 minute walk to the beach. Cleaning crew was not done when we arrived at after 3. Could have been cleaner. Coffee pot not big enough for a large group. DVD players did not work but we all had a great time!
Thank you so much for you fantastic 5 star review. We truly appreciate all your feedback. We are so happy you loved the home and the short walk to the beach. We sincerely apologize that the cleaners were running late and didn't do as thorough a job as they should have. We will be sure to address this with them. We will also share your feedback and suggestions with the owner. Thank you again and please let us know if we can offer any assistance in finding your next Coastal Delaware vacation stay.
Ten together again !
Our family of 10 enjoyed canoeing and paddle boarding in the bay and walking the short distance to enjoy the beach. The house is conveniently located and had plenty of space for us.
The kitchen could benefit from some extra storage like a moveable island or stand alone pantry. Also some more mirrors in the bedrooms. Our main complaint with the house was that the Internet was very slow and at times nonexistent. This caused some issues for family members who needed to work remotely a couple of days. We had a fabulous time together though and enjoyed the house extremely !
Thank you very much for taking the time to review your May vacation stay. We truly value all your feedback. We are so happy to hear that you enjoyed so many things about the home and its convenient location just a short distance from the beach. This homeowner does try to provide the best available internet in our area which is available thru the cable company. However, there is only one viable option here and unfortunately there are times during peak usage when it can sometimes become a little slow and fade in and out. There have been many complaints to the internet provider on this issue and we are told they are committed to making upgrades that will improve service in the near future. That said, it is always best to notify us right away when having any problems in the home so we can come and troubleshoot just to see if there anything we can do to rectify the situation. .
We thank you again for sharing your experience and hope to see the "Ten Together" group back again for another fun family vacation stay.