- English, Spanish
No Smoking inside residence. Smoking on porch.
100% refund for cancellations more than 14 days before check-in date. 50% refund for cancellations more than 7 days before check-in date.
Nice property, need better service and communication.
I enjoy my stayed. Nice spaces in the house. Very srtresful parking. Not acces to the laundry room.
I am happy that Ramon's group enjoyed their stay. I and my on location staff immediately respond to inquiries and guest communication, without being intrusive. Some guests want to be left alone, others communicate more. If there was something else Ramon wanted, I wish he had asked.
The housekeeper arrives each morning. Our staff works very hard to maintain the house, and does guest laundry as requested. When Ramon asked for direct access after staff departed, the housekeeper arrived and gave the access.
We are at the top of the highest hill in the community, so when we have several guests and vehicles, turning around in the parking is more difficult (but its worth it for the view, breeze and location).
Upon Ramons group departure there were a few minor items broken (a mug, hammock, and water dispenser, the first two were simple accidents and wear and tear, the H2O dispenser was due to the guest placing a 5 gallon bottle in without removing the cap (we repaired). We refunded the entire deposit and gave Ramon a 5 star review, because they were very respectful guests, and there really was no fault of theirs. We would be happy to have Ramon as a guest again, and would certainly express to Ramon that we have a desire to make his visit 5 stars.
If you let us know what you need, we always attend to you. Each guests receives 4 points of contact, me through VRBO, my phone number, my on site managers number, and the housekeeper. We all respond very quickly. Please let us know what you need.