Newly Remodeled 3 Bedroom at Surfside!
Very unpleased with the communication with property management about major issues and appearance .
We show up to the property and immediately noticed that the clean up crew didn't take much time on the place, sand was swept under rugs and beds. As well as toilets were not even cleaned from prior renter. 2 beds were broken in 1/2 that I immediately called on when we arrived and management failed not once but twice to call back with repair people. Location was great.
Poor management company
When we were texted that the condo was ready, the unit had not yet been cleaned. On top of this, there was no air conditioning. We we told repeatedly for 2.5 days that a manager would contact us. This has yet to occur despite leaving several voicemails daily. In fact, none of our voicemails were returned. The air was eventually fixed, but only because we continued to hound them calling multiple times daily. Not once did anyone apologize. No once did anyone even express concern, despite being told we had 6 adults and 4 little girls sleeping in rooms that were 84 degrees. After continuing to hound the management company after our trip was over, we were sent a pitiful refund. It was not even equal to one night’s stay. And still no apology. The decor is beautiful, but window dressing only goes so far. There are too many other properties in this area, skip this one.
Would stay again
Nice place. Convenient location for what we needed. We liked all the place had to offer with the pool, tennis courts and work out room. We had to mop the floor ourselves cause walking on it made your feet black and fuzzy. Other than that it was nice.
Thank you for taking the time to share a review and glad you enjoyed the location. We will make sure to share with our housekeeping team the feedback on the floors. Thank you again for leaving a review and hope you return and stay with us again in the future.
Perfect beach getaway
Beautiful place and looks just like the photos. Great location with lots of amenities and easy walk to beach. Pool was 86 degrees and nice alternative to ocean when needed. Cleaning crew could do a better job (floors were dirty and place was very dusty when we arrived). Would book again!!!
Thank you for taking the time to share feedback of your stay. We will share the cleaning issues with our housekeeping team so there are no issues in the future. We are glad you enjoyed the condo and the property and hope you will return and stay again.
Spring Break Success
We had an amazing stay! There was plenty of room for the whole family & beautiful views of the gulf from every part of our balcony. We will definitely be back!
Thank you for taking the time to share feedback from your stay! We hope that you will stay with us again in the future if you return to the area.
I rented this property for my son 10th birthday with family and friends. It’s was very spacious and clean. The view was gorgeous. Close to everything and the staff was extremely friendly. Would definitely rent again!!!