- English, French, Mandarin Chinese
About Caroline Burgess
Villa Tamerza is owned by Richard and Paul, the owners of Maryland Group Ltd, a group of companies involved in the travel industry. The villa is operated as a personal chalet but the association with Maryland Group and its affiliated tour operator, Destination Store Limited*, allows us to offer a tour operator-style booking process including credit card acceptance.
Caroline Burgess purchased this Chalet in 2012
Why Caroline Burgess chose Pouzac
“We bought Villa Tamerza in 2013, having been attracted to the stunning scenery and relaxing lifestyle of this beautiful area. We and our families are all huge Francophiles and have spent a lot of time in France over the years.'
What makes this Chalet unique
We spent the early part of the year undertaking extensive refurbishments at the chalet and have redecorated and renovated the entire interior. There are now also three new fully re-fitted bath/shower rooms and we have created a games room in the basement with a table tennis table. The pool area has had a complete makeover and the drive has been re-surfaced. We love spending time at the villa and are sure that our guests will enjoy its comforts in such beautiful surroundings.
Pool / Spa
100% refund if cancelled at least 14 days before arrival date. 50% refund if cancelled at least 7 days before arrival date.
Damage and incidentals
You will be responsible for any damage to the rental property that is caused by you or your party during your stay.
No pets - Please contact owner as may be allowedPlease contact owner as may be allowed
Max guests: 12
- Full details are available in the welcome folder at the property which also offers manuals for equipment and local information
Lovely, comfortable spacious and well equipped chalet near to lots of activities and places
Villa Tamerza is a lovely spacious, airy chalet and really well equipped, big table for eating around, comfy lounge with 'real' fireplace, super equipped kitchen and all bedrooms and bathrooms are a great size, some with views of the mountains. Plenty of entertainment, pool, tennis court, large garden and games room. It's in a great location for getting out to nearby towns Bagnere, Pau, Lourdes etc..and only half-an-hour from a fabulous skiing resort. Lots of walks nearby, and Bagnere is a lovely little local town for restaurants, shops, markets and the amazing spa. Definitely need a car for the chalet. We would definitely go again.
Two week stay
The house was quite nice, clean, and had everything promised. The day we arrived there was no heat or hot water and we had spent an entire day and night traveling to get there. We really needed the hot water. It was not remedied until late the next afternoon, which wasted a day for us. Twice during our stay, the wifi stopped working, and since it is not accessible to the renters we had to wait again to have it taken care of. This rental is strictly a money maker for the owners, who are in the UK and not particularly interested in making things right for you.
Thank you for your review; we do our utmost to ensure that guests enjoy their stay. As part of our continual upgrades of the property, we recently installed a new boiler and were experiencing some teething problems when you first arrived which I am pleased that we were able to rectify within 24 hours. Regarding the internet, we no longer allow guests access to the router, as we have had problems resulting from guests attempting to change the settings. Our local colleagues who look after the house for us and live in the next village happily reset the router for you on each occasion.
We are personally very fond of our Pyrenean chalet and spend as much time as we can there. As I said in my follow-up email after your stay, we really want guests to have a lovely time and make the most of the beautiful location and facilities, and we are very lucky to have a great local team to take care of the chalet and our guests.
Perfection for Lourdes trip!
Our large family of eight children could have comfortably stayed here much longer! Caroline had prompt communication and made sure we were comfortable and supplied with everything we needed. We were blessed with beautiful weather and took advantage of the pool and tennis court. It's very well set-up for an active, energetic family and because of how it is set-up, it was still a very peaceful time. The property is well maintained and very clean, and an easy drive to Lourdes which was the main destination. We'd come back in a heart-beat! Thank you for such wonderful memories for our family!
Très agréable séjour...
Nous avons passé une très agréable semaine dans cette grande propriété. Nos hôtes sont très réactifs et font l'effort de correspondre en français, ce qui facilite grandement la communication.
La région est très riche en découvertes: Lourdes, grottes de Bétharram, pic du Midi, Gavarnie...
Nous conseillons vivement cette location.