100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
We were happy with our stay - nice special touches and quick resolutions to some minor issues - not the best communication but would recommend
Lacking Attention to Details
The property was kind of clean but for the required cleaning fee, it was not nearly clean enough. It was kind of fully equipped but had worn and dated bedding, electronics and appliances. It was also kind of overrated by previous reviewers who somehow gave it 5-stars. I counted 11 burned out light bulbs, 3 missing TV remotes, missing batteries in the TV remote that was there, a malfunctioning cable box, 2 smoke detectors taken down and not functioning, a front door that does not latch and a non-functioning vertical blind over the sliding glass door leading to the deck. These are easily fixed details that have been neglected for what appears to be a long time. When you add it all up, it is a realistic 3-star property worth renting if it’s location within Niceville is what you need most. Although we don’t want to hurt their business, we value honest VRBO ratings a lot. This is our eighth property rental over the last 12 months so we think we have a realistic view of how this property should rate; most have been 5-stars but this one is not. If they would begin paying attention to details, we could recommend renting here.
We appreciate your detailed review! I am very saddened that these concerns were not brought up when we came over to show you how to switch the cable box to the correct input on the TV. We strive to be very attentive and timely to our guests and care deeply about our guests comfort! Like we mentioned, we always leave extra batteries and supplies in the utility room when they do eventually die, for the convenience of the guest and are more than willing to come and change them out if it happens to die during your stay. It did look like the door latch was damaged which we noticed on the check out and it has been resolved.
We are constantly updating the linens and amenities throughout the year to keep it looking as new as possible, and we have just replaced all the bedding with brand new linens.
We understand it can sometimes be tricky to find the correct light switches in a big house like this. We have tried our best to label each switch to identify which switch turns on the respective lights, but we always replace a bulb if we noticed it is burnt out during the cleaning, and keep extras in the house for guest on extended stays.
We appreciate the input to make this a wonderful house for future guests and will make sure these all these fine details are addressed, and we hope all of our customers can let us know any concerns during their stay so we can get them resolved immediately.
The house was very spacious clean and very homey
We enjoyed our stay wish we could of stayed there longer. We felt at home here and definitely would stay here again.
Ivonne and Connie, it was a pleasure to have you. You adhered to house rules and followed the check-out procedure. Guests like you are always welcome to Camellia House. Come and stay longer next time. The price drops the longer you book!
Thank you for the great review!
VERY NICE PEOPLE ANNA
HOUSE WAS IN VERY NICE SHAPE AND CLEAN AND HAD EVERYTHING THAT WE NEEDED.
We love to have such a great group of guys, even though you left extremely early, you left things neat and orderly. We'd like to thank you for the King Mackerel!!! Hope to see you next fishing season in Niceville.
We appreciate your business,
Quaint and Comfortable
We stayed at Camellia House for a special family event. We felt at home the moment we walked through the door. I especially enjoyed views of the water from the deck. Thanks to Ana for being so hospitable.
Such a pleasure having considerate guests who took the time to wash all the linen and towels plus leave it on each bed before they left! Thoughtful guests are a joy to have and we're happy to see them enjoy their stay. Thank you for your business!
Grocery Outlet, Route 20. Cheapest meats and groceries in area.
Third Planet Beer Brewery, 120 Partin Dr
Lulu's, Mid Bridge, rental of paddleboards
Lion's Park, Bayshore Rd, boat/wave runner launch
Willingham's Fish Market on John Sims Hwy