House, 3 Bedrooms, 2 Baths, Sleeps 10 (10 adults)
Vacasa of Vermont
Pool / Spa
Smoking is not permitted anywhere on the premises.
Minimum age of primary renter:21
Max guests:10 (sleeps up to 10 adults)
Quiet hours are from 10 pm to 8 am.
Not as described, no response from management co., bad experience
Hot tube was broken, still not reimbursed for the "hot tub fee". I was under the impression I was renting a single family house. The house was not a single family house rather a main house attached to an apartment. This resulted in an uncomfortable situation having other renters next us during the stay. It should have been disclosed and was not. Incredibly noisy ventilation system in the main bedroom. The only positive, it was close to the mountain.
I tried reaching the management company multiple times prior writing this review, with no response. I also reached out to HomeAway with no action. I was reluctant to rent this property based on the review history, which was poor, and history proved right about the issues presented.
Thank you for sharing your feedback, David. We are sorry for the issues you experienced during your stay. We encourage guests to reach out to our property management team directly via the contact information provided in check-in instructions, so that we have the opportunity to resolve matters at hand. We've inspected the hot tub, and have found it to be working properly. The additional apartment available is clearly advertised on the web listing for the main property, so that guests are aware of this opportunity. Please note, if you do not reserve both properties, other guests may reserve the adjacent property during the same time as your stay. Each property has a separate, private entrance. We would love for the opportunity to host you again, possibly in another home of your liking- so that we can deliver the experience you desire!
Not as advertised & poor customer service
The photos of the property are absolutely gorgeous and I'm sure at one time the house was lovely but as of February 2019 this property is not as advertised so renters beware. As others have commented, the hot tub is NOT functional despite what the property manager things. When we arrived the cover was off and the panel was open with all of the components exposed and frozen. We even called the property manager prior to our arrival to be sure the hot tub had been fixed and were reassured it had been, that is simply not true.
Aside from the hot tub the home had other issues. It looked as if someone simply abandoned the property. Outdoor furniture still on 3 season porches and covered with snow. There were holes in the walls where decorations may have hung at some time and the dust on the walls, exposed beams and fans was downright gross. As we pulled in there was someone leaving who was "inspecting the property" for our arrival. He was getting into his car as I climbed over a snow bank to get to the front steps which had also not been shoveled. He was nice and did stop to help a vehicle in our party of the road. But that was about it.
Upon walking in the door there was a dirty sock shoved under the baseboard heater on the main floor and other random bits and pieces laying around. The basement had a dehumdifer that was quite loud and was pipped out through the drain in the shower whcih was odd. The door leading out to the deck on the main floor has such a poor seal that snow was blowing in around the door during our stay. Lastly, the house had a Keurig machine (which I don't use) and the tiniest coffee pot possible (like the ones you find in hotel rooms). For as many people as the home sleeps, there should certainly be a full sized coffee pot.
This home has great potential, however, it needs some work to get over the abandoned feeling. It's close to Sugar Bush and Mad River but it definately left a lot to be desired.
great home and location
We spent a ski weekend with family and dog. Perfect location- 3 minutes from the base of Sugarbush. Spacious with plenty of room for friends and family to sleep. Beautiful kitchen, open floor plan. I'm sure decks are great when it's a bit warmer- but it was too chilly to be outside for long at night. We are hoping to come back for a weekend later this season. I'm sure it's beautiful in the summer too!
It was okay
Unfortunately the hot tub was out of service,the hot tub was one of the reason we've selected this home.and with the rain and clouds during our it would've been a treat.hopefully vasca keep their word and refund the $ 150 dollars they promise.and the top stove was also out of service.
We appreciate this guest taking the time to provide us with this feedback. This guest has been refunded for the inconvenience of not having the hot tub during their stay. Thank you!
Beautiful home with a lot of problems
Gorgeous property with a lot of potential...unfortunately, the home is half-done. Read the reviews so called to confirm that the hot tub was working; assured it was fine. Upon arrival, it was cold. The property manager, Scott, was immediately responsive, but could not get it fixed. This had been the selling point for us; the kids...and we...were very disappointed. The oven didn't work (missed that in the fine print), but the stove was not functional, either. We had just bought nearly $200 worth of groceries that we could no longer cook. Again, Scott was very accommodating and gave us a key to the adjacent apartment over the garage so we could have access to a stove. It helped, but was very small and across the home and up a set of stairs from the dining area; did not work to make the bigger meals we had planned. The furniture in the living room remains sparse, items previously noted to be broken were not repaired, wires are still sticking out all over the place where fixtures should be, the property was totally overgrown, and the garbage bins filled to the brim. It's kinda weird...
Had a great time, but feel we were not given the basics you'd expect in a rental and it ended up costing us. Scott arranged for some monetary compensation which was appreciated; but as this was the only vacation we took this summer, a non-functional kitchen and hot tub really affected out stay. Honestly, the home is not in good enough condition to be rented at this point. With a relatively small financial investment, the home could be brought up-to-date and the owners would make back their money in no time. As it is, they're just going to keep having unhappy renters...not good for PR!
We sincerely apologize for the disappointments this guest encountered. The hot tub is being repaired, the stove and oven have been replaced, and the exterior has been cleaned up. Thank you!
62 wildfire 2018 trip
Took a trip to Vermont last weekend with the boys .....62 wildfire was beyond our expectation ....everything was to the point ..we had a great time and looking forward to many more