6/10 Okay
Rosemary B., UK
4 Oct 2022
Liked: Cleanliness, communication, location
Disliked: Check-in
Great location but a few issues.
This property is in a fantastic location and is generally speaking furnished to a good standard. However, a couple of issues spoiled it. Firstly, the penthouse on VRBO is advertised as having a lift, which was a major factor in us booking it as my husband is disabled and struggles with stairs. However, on arrival, we found that the lift only goes to the first floor and access to the penthouse is via 3 flights of stairs from the first floor. We managed to get up there but only as there were 3 other adults (myself, daughter and son in law) to help him and carry the luggage. If I had been on my own I would not have been able to get us upstairs.
Also, when we arrived, expecting access at 4.00 pm as advertised, the property was not ready and we were asked to wait. It was 8.30pm before we eventually gained access as there was a shortage of cleaning staff. Again, with a disabled person in our party and having travelled nearly 200 miles that day, it was not a good start.
The location is excellent and the apartment itself is lovely but beware of the stairs if anyone has mobility issues.
Rosemary B.
Stayed 4 nights in Jul 2022