Minimum age of primary renter:21
Max guests:6 (sleeps up to 6 adults)
The caravan itself is a good size in a good location on the park.
However the mattress was stained needs changing, new pillows and duvet needed.
Leak in bathroom cupboard under sink,previous toilet roll left gone mouldy not been checked.
Bathroom floor dirty , bedroom smells damp and the curtains have mould all over them.
Tv Ariel pointing totally different way to anyone else’s resulting in only 2 channels available.
Gate needs a lock on it and outside the caravan needs a good sweep up, greenery growing in gutters.
Would stay in this property again if issues were addressed
Thank you for your feedback. We are sorry to hear about the issue you experienced whilst on your stay. We do strive to achieve the highest cleaning standards. We do take your views seriously. We wish you had contacted the out of hours number so we could rectify this for you. Please accept our apologies.
Thank you for your valued feedback.
terrible caravan in a disgusting state
On finally obtaining how to access the site and caravan after speaking to out of hours who was rude. I found the caravan. The foliage around the caravan was overgrown, there were weeds in the guttering. There were odd broken plastic chairs outside. The gate on the decking was broken and there were struts missing. The caravan smelt heavily of cheep air freshener. There were cobwebs on the ceiling and hairs everywhere. The bedding was stained and there were no pillow protectors. The mattress protectors were stained. There was no hot water and the boiler needed constantly resetting and there was no hot water. . The dishwasher was blocked. The bathroom smelt and was stained. The fridge was filthy. Overall very very disappointing. Photos are available. I would not recommend this caravan or your site.
Hi Belinda, please accept my sincere apologies regarding the issues you have raised. I can see from your booking that none of these issues were reported to us so we were unable to rectify the situation, had we of known you were not happy we would of course resolved the situation. We have not had any complaints from other guests so I am a little surprised, I will of course have the issues looked into. As a good will gesture I have added to your account that you are to receive a free early check in and a free late check out on your next booking - Melly, 2cHolidays
Birthday break away .
When we arrived we had hoover the living room floor also we had to clean the kitchen and bathroom which was not a brilliant start the verander was green and very unstable needs cleaning and making safe caravan itself was lovely and roomy the master bedroom was lovely and comfortable lots of room for our dog to play the site is really nice especially the two lakes lovely to walk round loved the Geese wandering around we have never seen so many the bar and outside area was nice the staff were very friendly we will definitely go back again as my son and family live that way now .