2/10 Terrible
William S.
10 Apr 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Read - warning!!!
Checked in. Easy. Noticed glass cracked stove top- took picture of crack 10 min after check in. Was charged $900 for cracked stove. Told them it was like that and I sent pic with entry time. No response. I paid for property protection insurance and said I didn’t break it but use insurance which would completely cover. I was told insurance cancelled since I did not report it. Scam scam scam scam and yes, I have contacted a lawyer, just busy at work to go back there (will need FL lic lawyer.) I love portofino/ go twice a year for years. I usually rent through the portofino itself.This was the first time with this rental co. Never Again. Scam. Fraud. Would not reply to timed pictures showing crack upon entry. But would later respond saying the money I gave THEM for insurance cancelled. If you stay there I suggest you make them do a walk through with you. It was a nice unit, but I only stayed 2 nights and got popped $900 to my Am Ex to help replace their damaged appliance. I hope everyone going there reads this - I have never given a neg review- ever- this one I had to
William S.
Stayed 3 nights in Mar 2024