4/10 Poor
Ann R.
26 Aug 2022
Liked: Cleanliness, check-in
Not for family groups with young children
Finally we got our holiday after a 2 year delay due to covid. I didn’t really want to write a review but got the email to give feedback. The property is not how it is advertised. For the price we paid this villa is very dated. One of the showers didn’t work at all. We had constant problems with 2 air con machines in the bedrooms. Work men would come out and ‘fix’ them only for the to start leaking moments later. We had to use buckets and towels throughout our 2 week stay to prevent the floor becoming a death trap for our children and the risk of slipping. The WiFi didn’t work, which was finally sorted when another person came out to sort it. The beds are all extremely uncomfortable and we all had to rotate to try and get a decent nights sleep.
On the Saturday night of our first weekend we were burgled. They took all my bank cards, cash, driving licence, 2 I pads, a laptop, trainers, cigarettes and vapes. We had to call the police, who attended at 4am. This happened during the night while we were asleep In bed. I contacted the host only to be told if there is no damage at the point of entry then there was nothing they could do. I understood that and We didn’t want them to do anything but a bit of reassurance or compassion would of been nice. I have being going to Portugal for 30 years and never experienced anything like this. We have previously stayed in the villa next door , 7 years ago and the sound from the strip was never an issue however this time the music was loud on certain nights. We travelled with a 3, 6, 12 and 15year. The loud music did stop around 22:30hrs from a club that did themed nights but you could then hear the base sound from the clubs and bars on the strip. The positives for the villa are the outside area. The sun loungers were comfortable and the pool a nice size. The area has gone down hill and what once use to be perfect for a family holiday I would not recommend for a family stay. Unfortunately Portugal has now left a bitter taste in our mouths and we will not be returning. It’s just disappointing how much the whole holiday cost in total to get a villa that was not up to scratch for the money.
Ann R.
Stayed 14 nights in Aug 2022
