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The Villa was lovely, just as we expected it to be. Spacious, clean and well equipped. We did however experience a few issues which was a shame otherwise we would have given 5 stars. We felt the villa was lacking a few instructions, for example, how to operate the ceiling fans, the jacuzzi and the TVs in the bedroom (we couldn’t get some to work)
We pre paid for the pool to be heated but upon arrival it was freezing. It took three days for the pool maintance to figure how to heat it?? Which we thought was odd. Have been promised a refund for the days it wasn’t heated but that seems to have been forgotten so will have to chase it. On arrival the villa seemed very hot inside and apparently the air con had to be turned on by the management team. They did sort this out quickly though. The new games room was very nice looking until we came to play with the equipment. The air hockey didn’t work as apparently the motor had broken. This was never fixed during our stay which was a shame as the kids were looking forward to playing it. Also the tips to the snooker cues had all been broken off. We bought some new ones from Walmart and mended them so the kids had something to play with in there. Dont get us wrong the villa was lovely and we had a great time, it was just a shame these others things let it down.