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The location of this flat couldn't have been better (which is why it got 4 stars) and price was good value - Hampstead Heath is beautiful and historic but very easy indeed to get into central London to see the sights. The flat itself: downstairs living area was great - spacious and roomy with large windows, good cooking facilities etc. TV was very erratic - freeview channels didn't work and the Netflix (which we appreciated having!) kept buffering or stopping due to internet connection. This could be easily fixed though. Downstairs double bed appeared to be broken but upstairs one was very comfortable indeed. Sofa bed roomy and comfortable. Loft room very hot in summer weather and the window wouldn't stay open so it was a bit stifling. However, there's another window on the landing that can be opened and allows a breeze in. 2 bathrooms but both in loft so rather cramped for tall people. BUT owner was always contactable and these were minor inconveniences on a good holiday.