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We had a fabulous time staying here, the villa is in a beautiful location on the beach and shops/restaurants are a short walk away. The villa is extremely clean however there does seem to be an ant issue in Koh Lanta so we soon learned to keep all food in the fridge. The villa was cleaned once a week and towels/bedding were changed. The pool was cleaned every other day. We were there during the low season so it was very quiet and the beach restaurant was closed so on an evening we had to rely on taxis to get to the restaurants as we wouldn’t walk in the dark. Mr Reem from the town was great, he owns one of the tourist shops and we simply whatsapped him and he’d be there to collect us. He also arranged trips etc to keep us entertained.
If I had any criticism it would be contacting the owners, when we had the ant issue, no one replied to my message and I just had to deal with it myself ie purchasing ant powder and throwing away all the food. This was frustrating as a simple reply and advice would have been helpful. I also messaged the owner about the return transfer but in the end organised this myself with Mr Reem.
This is a stunning villa and I’d love to stay there again but the management should respond to their guests when they message as this is good customer service.
We loved Koh Lanta and will definitely return but next time during high season so that the sea is better for swimming.
Want to say a massive thank you to both Luk and Ian, we had an amazing time at Kulraya from 28-7th April. The villa is outstanding and in a beautiful location. Nothing was too much trouble they were so accommodating and friendly made us feel special throughout our holiday. The whole Kulraya team work so hard to make your stay special. Loved the managed services element took the worry out of sorting it for yourself. Can’t wait to come back for a 2nd visit. Thanks again, Angie