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Sorting out arrangements before our travel date was simple as Fabio or Monica always replied promptly to messages. They told us about options for travel from the airport and gave directions to the apartment. Our unfamiliarity with the city meant we got slightly lost but we were able to call the owners for clarification. The apartment itself is located a very short distance from St Mark’s Square so is a perfect base from which to explore Venice’s attractions. Security is excellent, as you have to pass through three locked doors from street level up to the apartment. As has been mentioned in other reviews, you do have to climb some narrow flights of stairs but this was a minor inconvenience, even for someone as unfit as me. The accommodation is quite small but absolutely fine for two people and was presented in a clean and tidy condition. The kitchen/living area was equipped with all necessities, the bed was very comfortable and the multi-coloured shower a novelty! If you want to watch television there are screens in the living area and bedroom with access to satellite TV and many programmes could be changed to the original English language, which was useful. The owners left fruit, milk, bread, tea, coffee and juice for us, which was a nice touch. There are no views from the apartment itself but that didn’t matter to us as all the attractions were so close. Fabio and Monica remained contactable throughout our visit and were always friendly and helpful. On the day of departure our flight was some hours after the official check-out time but the owners were flexible and gave us an option to leave our luggage in a secure area so we didn’t have to carry it around with us during our final hours of exploration. I would wholeheartedly recommend the apartment as a perfect base in Venice and Monica and Fabio did everything in their power to make our stay a pleasurable experience. Thank you!