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Stayed here for 2 weeks as a family of 5 (adult children). The house is half way up into the mountains, which means that it is easy to get to both the mountains and the cities. The location is convenient for Pisa, Lucca, Pistoia and Florence. As Brits, we particularly appreciated the cooler nights that are experienced in Le Piastre compared with the lower regions!
The village has a few shops and the grocery store halfway down the main road has a great selection of local cheeses, meats and olives. Leo's pizza, just down the road, is also convenient for the days you don't want to cook.
The house is 19th century, yet has all you need for a holiday. The painted ceilings are particularly special. Beds were comfy. The drive is a little tricky to get on to with a larger car (we had a VW Touran) but we soon learnt the best way to reverse onto it. I would recommend a car, though there are frequent buses into Pistoia and further into the mountains so it may be possible to stay here without a car.
Although we did not meet Chiara in person (as she was on vacation too), we had good communication and she was able to resolve a couple of minor issues really quickly despite being remote.
Overall, I thoroughly recommend this property.