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Marco was extremely helpful, especially as our flight was cancelled as we were about to board at Gatwick. We thought we would not be able to have our holiday at all as Easy-Jet left us high and dry and we had to return home. We did however manage to get there late with BA, but our flights to and from Venice were unsociable hours. Marco was a great help assuring us this was not a problem. He stayed up to meet us late at night and saw us off at 5am on our last day. He helped with rearranging taxis and came across as a lovely family man. We met his wife and daughter too and all were ever so friendly.
Everything was immaculate and tidy. We used the bikes on offer to bike to the bus stop each day and the kids loved taking the canoes out on the canal as well.
We bought a saver ticket for 3 days on all the buses and water buses. Take your passport to buy this if you are in your 20's or younger as you will get a discount.
Lovely and quiet at the chalet and our sons enjoyed the table tennis.
Venice sometimes gets a bad press. We thought it was absolutely amazing and hope very much to return. We did not find it too crowded or the water smelly as some will tell you. We found it beautiful and very well cared for everywhere. There is nowhere else like it. Grab your chance to go!!!
Our tip is turn right at the bus station as you face the canal in Venice. Go over a couple of bridges on the right where there is a restaurant and people eat outside. There in the hot weather, you will find the a couple of kiosks with the cheapest 'slushy drinks' and ice creams (1.50 euro) and a bit further up in the same row, pizza slices for 2.50 euro if you are on the run. The Coop in Venice is cheap to shop in too.
Get lost in Venice and remember to visit some of the fabulous islands too. We loved Murano, Burano and we spent an afternoon at the beach on the Lido too.
We had a very enjoyable and comfortable stay in Marghera on Teresi Casati, 15-20 minutes walk from Venezia-Mestre train station. The apartment is spacious and cool with a nice balcony overlooking the street. Good wifi, access to tv and dvd and the bus to Venice goes from the end of the street. (There's also a good pizza shop a few minutes walk away, as well as a large supermarket just around the corner.) Patrizia the owner was very friendly and helpful and always responded to emails quickly. Well recommended.