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Although our overall stay was amazing, the advertised position of the apartment isn’t correct on the HomeAway website which is shown as Valmorel. The apartment is in Doucy! A smaller hamlet half an hour drive or half hour chair lift and ski to Valmorel. This caused considerable issues on arrival as we had arranged ski passes, lessons, and equipment from Valmorel itself and as first time skiers was very stressful. We hadn’t realised this until we had the confirmation address details sent through from Homeaway a week or so from our departure. This really wasn’t good for HomeAway and caused much stress! Please ensure the pinpoint shown on the HomeAway website is actually correct.
However our stay in Doucy and Chalet Robin was great, arrived to be greeted and shown around the apartment. The Chalet was very close to Doucy with a short walk to the small but very nice hamlet. Access to the Combelviere chair lift to the family slopes is great and ideally positioned for beginners. Thank you Chalet Robin.
Overall the Chalet was perfect.
Good stuff, beautiful location with lots to do. Good WiFi which was important to my kids but it did go off a couple of times during our stay.
Bad stuff, I was unaware there was a charge for bed covers of €24 which was not a good start and I was left to sort them out once paid and received. I was also not aware there was a cleaning charge at the end of our stay of €40. I was made aware of this the night before our depart so I spent an hour cleaning all rooms including shower cabinet and vacuuming. As I left we were in agreement that everything was OK but I have since been informed by the owners that my deposit will be minus €40. Both charges are unnecessary in my view and tarnished what was an excellent holiday.