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                                                                    El Amparo Holiday Apartments & Homes (33)

                                                                     

                                                                    Recent Reviews

                                                                    Very good

                                                                    4 of 5
                                                                    Icod de Los Vinos is a very nice town. When deciding which appartment to book I called the contact number provided to assure the number of people we have to post through the web platform and to ensure the desired appartment was free. The friendly contact person assured me that the appartment is free and we have to pay the price for two adults and one child (we also travelled with a 4 months old baby who was supposed to stay free of charge). When reserving the appartment I correctly submited the number of people arriving (2 adults + 1 child). Shortly after reserving the apprtment online (and paying 80 € in advanced) I was contacted from the appartments managemet telling us that the desired appartment is full, but that we can instead offering us: "This apartment is very spacious, has a large living room, kitchen, balcony to the street, and also 2 bedroms, whirlpool bath and steam shower. This is very modern and luminous, perfect for a holiday." Instead in the location presented online, the flat is in the centre of Icod de los Vinos. We agreed, that the change is OK. However when arriving at the the appartment complex to pick up the keyes, we were greeted by a realtively unfriendly receptionist who tried to convince us that the sum we payed was to low as we are 3 people instead of 2 as we payed for according to her. I have shown here a copy of the reservation confirmation several times and it clearly stated that we payed for three people. She pretendent not to understand and tried to convince us, that we had to pay a larger sum. This repeated at least 5-10 times. As we refused to pay more money she finally charged us the fee stated on the reservation while still complaining. Finally arriving at the reserved appartment we finally found out that several issues haven't been presented to us, when offering the alternative flat: - parking was a big issue. At some days we had to walk for 10 min + to get to the flat, - the flat was very spacious (120 m2) but more empty then...
                                                                    • Review Submitted: Feb 12, 2016
                                                                    • Date of Stay: Feb 2016