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Online booking - the key to your success

Travellers have overwhelmingly told us that they want to book their holiday rentals like they purchase everything else – safely and securely online. That's why listings that offer online booking receive 110% more bookings* than those that don't. And the good news is that you can benefit from online booking while maintaining control at all times.


Here’s how it works

  • Travellers send you a pre-paid booking request with a click of a button, showing you that they are committed to staying in your property.

  • You have a 24-hour review period to contact the guest, ask any questions, and decide if you’d like to accept or decline the request. You always have control over who stays in your property.

  • When you accept a booking request, it’s automatically added to your calendar and the payment is processed.

  • If you don’t respond within 24 hours, the booking is automatically declined.

Here’s how you benefit

  • Maintain control. No one stays in your property without your approval, and you can accept or decline booking requests as you wish.

  • Communication. You can still receive enquiries as well as booking requests once online booking is enabled, and you can communicate with your guests and ask questions.

  • More bookings. Travelers want listings that are online bookable, so listings that offer online booking receive twice as many bookings.

  • Higher ranking. We prioritise listings in search results that are most likely to result in a confirmed booking. Online booking lets us track your success and provides travellers with a great booking experience, both of which mean you’re likely to appear higher in relevant search results.

  • Payment flexibility. We recommend using online payments for extra security, but you can also choose to be paid via alternative methods such as cheque, bank transfer or PayPal.

Here’s how your guest benefit

  • Speed and convenience. When travellers find the right property they want to book it as soon as possible. Online booking is quick and easy.

  • Book with Confidence Guarantee. HomeAway brings more peace of mind to booking a vacation by offering a new, comprehensive guarantee when a traveler books and pays through HomeAway:

    ​• Comprehensive payment protection
    • 24/7 Premium customer service
    • Emergency rebooking assistance
    • Security deposit return

  • Payment options As well as control over who stays, you also have control over how your guests pay. Choose between HomeAway Payments or your alternative payment methods.

HomeAway Payments – Recommended!

  • Credit card payments processed securely by our partner, HolidayRentPayment

  • Free to set up, with low transaction fees

  • All traveller payments are covered by our Book with Confidence Guarantee

  • Manage your payments, deposits, and refunds from one place


Alternative payment methods

  • Choose your preferred payment methods – cheque, bank transfer, PayPal, and more.

  • Free to set up, and you arrange all payments

  • Your personal data is protected at all times


Any questions about payments? Visit our FAQs

*Based on 2015 bookings per listing for classic tier, payments enabled, 7 largest HomeAway brands.