HomeAway helps holidaymakers book their holidays safely

Learn tips and tricks from the experts on how to stay safe online when booking a holiday home


London, UK, 23 January 2018 — With a bigger selection of holiday homes available than ever before, HomeAway®, the world leader in holiday rentals, knows that making the decision to get away from it all is a tough one. It’s not made any easier if holidaymakers have heard about fraud and scams and are therefore nervous about booking online. 

That’s why HomeAway’s Trust and Security expert, John O’Sullivan, is sharing his tips and tricks for customers on how to stay safe online when it comes to booking that all-important holiday home this year.

HomeAway’s mission is to provide families and groups with unforgettable holiday memories. Every year, millions of travellers spend memorable holidays in one of its more than two million unique places to stay, from beach hut to castle, from apartment to villa. 

John O’Sullivan, EU Trust & Security Manager at HomeAway, says: “A holiday is something that we all look forward to, and something that many of us save up for all year, so we can enjoy an unforgettable experience with our family and friends. Having it spoiled by fraud or a booking scam is the last thing you need when you’ve longed for a week or two away from it all, so we’ve shared our insider tricks and tip to help holidaymakers stay safe when booking their trip online, giving them peace of mind that they truly will be able to “Get HomeAway From It All™.”

Have a happy holiday with HomeAway and follow these tips:

  • Holidaymakers should always book and make payment online through the HomeAway website
  • Paying online with credit card or eCheck on HomeAway is the most secure way to book a holiday rental on the site
  • When you are ready to make a payment, review and sign a rental agreement and read it carefully as each rental typically has their own cancellation policies and house rules
  • Holidaymakers should keep all communications and bookings on HomeAway.co.uk to help protect them from phishing and other fraud
  • If a holidaymaker wants to contact an owner or property manager before booking a reservation, ensure they send a message directly from the property page on the website
  • Property owners and holidaymakers should communicate with the dedicated Trust & Security team at HomeAway.co.uk regarding any suspicious activity on the website. Doing so enables the team to investigate and react promptly in case there is any potential activity of this nature.

In the very unlikely case something sill goes wrong, HomeAway customers who booked and paid through the HomeAway website are covered by its unique ‘Book with Confidence’ guarantee. The Book with Confidence guarantee provides a safe and secure way for people to book and offers In the very unlikely case something sill goes wrong, HomeAway customers who booked and paid through the HomeAway website are covered by its unique ‘Book with Confidence’ guarantee. The Book with Confidence guarantee provides a safe and secure way for people to book and offers comprehensive payment protection in the event of listing fraud, phishing and emergency rebooking assistance in the event a booking is cancelled by the owner at the last minute, security deposit protection and a 24/7 customer service.


Notes to editors

HomeAway’s Trust & Security expert, John O’Sullivan, is available for interviews. Please contact homeaway@hotwireglobal.com or call 0207 608 4639 or for any further information.

About HomeAway

HomeAway, based in Austin, Texas, is the world leader in holiday rentals with sites representing more than one million online bookable holiday rental homes in 190 countries, and is a part of the Expedia, Inc. family of brands. For more information about HomeAway, please visit www.homeaway.co.uk.

© 2018 HomeAway. All rights reserved. HomeAway and the HomeAway logo are trademarks or registered trademarks of HomeAway. All other trademarks are property of their respective owners.