What’s new on HomeAway.co.uk

Sign up to online payments & bookings to increase your visibility

HomeAway.co.uk now offers all owners the option to accept bookings and payments online. This is a great tool which will simplify your booking process and save you time. Plus, HomeAway property adverts that offer online payments receive on average 98% more visits from holidaymakers* compared to those that don't, so don’t miss this opportunity and get started now.

  • Register for free and pay no monthly fees
  • Get more visibility for your advert in the search results
  • Offer a secure and easy online payment method to your guests
  • Save time: schedule automatic payment reminders to guests
  • Save money: the lowest transaction fees in the UK from 1.4%

Sign Up for Online Payments Now

Your ranking on HomeAway.co.uk will also improve if you sign up for online booking.
Find out more about how to improve your position within your Subscription Level.

To find out more about online payments and bookings, visit our Tips & Tools section here.

*Based on the number of page views per property advert in January 2013 amongst owners using all of HomeAway's online booking enabled sites, including 56,000 owners registered to receive online payments.

Refer a Holiday Homeowner – get £50 off your next order

If you refer a property owner to us and they purchase a new subscription, you'll get a £50 voucher that can be used when you renew or add new products to your current HomeAway.co.uk subscription. Your friends will also get £50 off their new HomeAway.co.uk subscription.

Refer and Earn Today

Changes to your HomeAway enquiry notification emails

From 26 August, we’ll be introducing some changes to the enquiry notification emails you receive from HomeAway. We’ll be changing the layout of these emails to make it easier for you to quickly see the most relevant information, while keeping your and your traveller's information secure.

You’ll still be able to respond to your enquiries through your personal email account or by logging into your dashboard. We recommend responding within 24 hours to increase your chances of securing the booking.

What is changing?

To improve security and prevent online fraud, we’ll be removing the traveller's phone number from the enquiry notification email. The phone number will be available to view in your owner dashboard.


Changes are being made to the enquiry confirmation email to provide you with all the information you need from the enquiry, while keeping your and your traveller's information secure.
Hiding phone numbers behind a secure login helps to ensure that only our owners and managers can have access to traveller contact information.
Not all travellers leave a phone number when they submit an enquiry, so you will only see phone numbers in your dashboard for enquiries where a traveller provided their phone number.
Your traveller’s phone number will be available in you dashboard right next to the traveller’s email address. If the phone number is not listed in this place, then they did not provide a phone number when submitting the enquiry.
No, you can reply directly from your personal email account. You can also log in to your dashboard to reply, as well as retrieve the traveller’s phone number to contact them over the phone.
Hiding all email address information behind a secure login helps ensure that only our owners and managers can have access to traveller contact information to help make these conversations more secure.
As before, all traveller contact information provided is located in your dashboard.
You can either reply to the email itself or log in to your dashboard to respond.