Money Back Guarantee For Selected Renewals is dedicated to providing you with the best service possible. We want holiday home owners to try our service with complete confidence, and that's why we offer a Money Back Guarantee for selected advertisers who are coming up for renewal. To be eligible for this Money back Guarantee offer, you MUST have received a notification email from

If you do not receive at least 20 enquiries during your next 12 months of advertising with us, we will refund the full cost of your basic subscription.

HomeAway UK Money Back Guarantee Terms & Conditions

Selected Renewing Advertisers

1.    Money Back Guarantee
In the unlikely event that you do not receive more than 20 booking enquiries through your listing on, we will credit or refund to you the full amount of your listing fee. Our Money Back Guarantee is subject to the terms and conditions listed below.

2.    Notifying HomeAway UK of a Claim
You must contact our Renewals Department by email within the thirty (30) day period prior to the end of the twelve (12) month term of your listing to make a request for refund under the Money Back Guarantee.

3.    Qualifications
The Money Back Guarantee is available only for the first property advertised on the site by a new advertiser. Existing advertisers who add a new property do not qualify. To qualify, advertisers must meet the following additional criteria:
  • Property must be available for rent at least six (6) months during the twelve (12) month listing cycle
  • The guarantee is not valid if the property is sold during the listing period or is leased on a long let basis for more than 3 months
  • Property must not be a timeshare
  • Rental rates must be displayed on the listing at least twelve (12) months in advance of open dates
  • Owner must update calendar at least twice per month throughout twelve (12) month listing cycle
  • Listing must have maximum number of free photos provided on site
  • Listing must be 90% complete based on the fields provided in listing build
  • Guarantee valid for the annual subscription fee of the standard advert, as paid at the time of order. (Current full price standard advert is £239 or €299 as of 4th January 2011).

4.    Restrictions 
If after eleven (11) months of advertising on our site, you have failed to receive more than 20 booking enquiries for your property through our site, you may request a refund, knowing that:

  • You will be excluded from advertising the property again on the site
  • You will not be eligible for a “Money Back Guarantee” offer on any other HomeAway, Inc. site
  • This offer is limited to one refund per advertiser (regardless of the number of accounts used by the advertiser).

5.    Verification of Requests for Refund

All requests for refund are subject to verification by HomeAway UK. HomeAway UK will not verify any request that it believes, in its sole discretion, is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the purchase of the listing within approximately fifteen (15) days of verification.

6.    Changes to Money Back Guarantee
HomeAway UK reserves the right in its sole discretion to modify or discontinue the Money Back Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your listing will determine your eligibility under the Money Back Guarantee. The failure by HomeAway UK to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision

7. Valid dates
Guarantee valid for new listings from first time advertisers purchased from 16th March 2010 at 9 a.m. GMT (Greenwich Mean Time).

These Terms & Conditions were last updated on 4th January 2011.

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