Q: I already take card payments with another system. Why would I use yours?

A: The transaction fees we offer are very low (starting at just 1.4%). There is no set up or monthly fee. As per transaction fees are applied based on your country of residence and holidaymaker’s bank location. You can manage your enquiries and bookings through your dashboard to make the booking process easy for you and your guests.
Q: I’ve always accepted bank transfers and they work fine for me.

A:  Offering your guests the opportunity to pay online is a more customer friendly experience. Consumers are used to paying for things online and being able to make an instant payment is more convenient for them.

Paying with a credit card is a secure way to pay and HomeAway has made its online payment services even more appealing with an extra layer of payment guarantee: HomeAway Payments covers holidaymakers against internet fraud for up to £10,000.
Q: I’m worried I’ll lose my control over the booking process. I like to screen my guests before accepting them

A: It’s up to you how you want to use these tools to help you in your booking process. There are two options available:

If you choose Express Online Bookings and Payments:
 
  • Adds the Bookings and Payments badges to your listing
  • Allows holidaymakers to send you a booking request
  • You have 24 hours to decide whether or not to accept the booking, giving you time to screen the guest.
  • The holidaymaker must accept your rental agreement to secure the booking.
If you choose to use Standard Online Payments:
  • Allows you to request payments from your guests via email when needed.
  • You can amend your response templates in ReservationManager to say what you want to need to say to your guests.

The Reservation Manager emails are HomeAway branded but focus on your property (including: your property title, your advert headline, your property thumbnail image, and a link to your property advert).

Please note: we highly recommend you always screen any potential guest before letting them book your home. Please read our guide for more information.
Q: You’re just trying to make more money out of us! I already pay my subscription, why should I pay the processing fee too?

A: Our payments products are provided by an external partner, HolidayRentPayments, so the processing fee doesn’t go to us. Also, we have negotiated some of the lowest credit card processing fees in the UK, starting at just 1.4% when for UK to UK transactions, (the standard fee for most industries is around 3%) with the primary aim of saving you money
Q: I take a security deposit, and then ask the guests to pay for the rest of the fee nearer the time. Is this possible using your tools?

A: You have the option to split up the payments your guests make to you. I you want you can take a deposit to secure the booking and then the holidaymaker can pay the balance at a later date.  The last payment date is defined by you, or you have the option for the balance to be paid on arrival.

You can request up to 3 payments for Standard Online Payments and up to 2 payments for Express Online bookings.
Q: Your pricing system does not suit our rental. We do not offer nightly rates.

A: Holidaymakers use nightly rates to plan their holidays because it helps them find a rental which is in line with their budget. That is why nightly rate is currently mandatory for getting online bookings. However you do have the option to have weekly and monthly rates, for example, if you list that your minimum stay is 1 week your listing would display a weekly price in the search page.
Q: Online bookings and payments look very complicated to set up and use.

A: Help is at hand. You can request a call from one of our customer support representatives, who will help you complete your application successfully.

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Q: I’m reluctant to depart with personal information, such as my passport or driving licence number when I register for bookings and payments. Why do you need this?

A: We need this information from you as absolute proof of identity to ensure that your payments are going to you. Don’t worry, it is confidential and HomeAway.co.uk will never pass on your personal details to any third parties.
Q: How long is the processing time for payments?

A: 3 - 5 working days