Arrivals and Departures




How to handle them.

How to handle Arrivals & Departures

The majority of holiday rental owners don’t live near their holiday homes and therefore have to manage arrivals and departures from afar. To do this effectively you need to have a rigorous procedure in place.


It pays to be organised and schedule set arrival and departure times for each rental party, allowing you or your housekeeper enough time to get the property ready for the next guests. The most common changeover day is Saturday. During the busy season you may have one set of guests leaving, and another arriving on the same day.


In between stays you or your housekeeper should prepare the property by:

  • Cleaning the property thoroughly.
  • Providing fresh bed linen and towels.
  • Restocking the household items you provide (e.g. kitchen supplies, toilet paper, toiletries, rubbish bin liners etc.)
  • Check that everything is in working order: if something is broken or faulty it is very important this is dealt with as soon as possible, so your guests don’t miss out on anything.


On departure day you or your housekeeper should inspect the property and make sure there hasn’t been any damage and all your rules have been respected. Unless there have been any problems, you can then refund the security deposit.



Handling keys

Handling keys

If you don’t live near your property there are four ways you can give your guests access to your rental:

  • Option 1: Posting keys.
  • Option 2: Lock boxes.
  • Option 3: Keyless entry systems.
  • Option 4: Hire someone to meet and greet.





Making your guests feel welcome

Making your guests feel welcome
First impressions count. When your guests first arrive, it is a nice idea to leave them a few things to help them settle in and acclimatise to their location. Creating a Welcome Pack is the ideal way to do this.


A welcome pack can include:

  • A welcome letter.
  • Leaflets for tourist attractions.
  • A list of recommended restaurants and bars.
  • Discount coupons for local attractions and restaurants
  • A welcome basket: this can include treats such as a bottle of wine, fruit, sweets, area postcards or local souvenirs.





Free download: has created a free customisable Sample Welcome Letter which you can adjust to suit your property. It covers the sort of information you should share with your guests.


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