I have just visited the site to book the Lodge for next year & saw an extremely negative review from a dissatisfied visitor to Crispie House. Whilst clearly problems can always occur I would just like to redress the balance a little having visited the Lodge several times over the last few years. The property is beautiful, very well appointed & in a quite spectacular setting. We have never found Liz & Paul to be anything other than helpful & courteous, they are always willing to go the extra mile if they can help with a special request. Yes the water can be brownish but this is the Scottish countryside, knowing Liz & Paul I feel sure that if asked they would probably have decanted the bottles into smaller more manageable ones if they felt the visitors had a physical challenge to cope themselves. I will be back for sure next year & hopefully for many years to come.