This is our third year in Pollensa and first in Les Murterets. Right from the start of booking to arriving home went extremely well. Shanti was brilliant and answered any questions often within 30 minutes of sending an email, we felt if needed that we could ask anything and would get it answered to our satisfaction.
On our first day we met the owner, Rafel, who was brilliant, everything was explained that needed to be perfectly, even if he thinks his English isn't great, which it is. During the stay we had a couple of issues due to a large thunder storm, the wifi box blew, the next day this was replaced and all sorted. The new boiler broke down but within a day this was fixed and work needed was arranged for when we were out of the property. Rafel was very unintrusive but was at the end of a phone when needed.
The villa itself is kept very clean and is very family friendly. It is situated very close by to Pollensa, Puerto Pollensa and the supermarket with superb views all round and very quiet. The downstairs shower is perfect for younger children as is the bedroom right next to it. We kept our youngest, 3 1/2 years old, downstairs throughout, because the upstairs bedroom was right at the top of the stairs and because of the access to a toilet. Our thoughts being should he get up during the night, he may be slightly confused and stumble down the stairs as the top is close to the bedroom door. My eldest, 6 1/2 years old, did stay upstairs a few times and this was no problem, so it's more for consideration of toddlers. This was no issue though as the bedroom downstairs caters for everything and I have no doubt at all that if it was an issue then Rafel would cater for this.
The outside of the villa is brilliant, great large BBQ area, (apart from previous users not cleaning the BBQ). The swimming pool is a great size, the kids loved it, we spent everyday in it, often with a frog! There are many places to sit for kids and adults with plenty of shaded areas if needed. The trampoline and swings are an added bonus and all can have fun on these and with the toys in the outside utility room.
To put it simply this is a very well presented family home and we all felt very comfortable. It's perfect for families with different aged children and without doubt we would come back and would recommend this villa to others.