Lovely self contained flat
Had a wonderful time. We stayed in the two bedroom ground floor unit. This flat had access to the bbq and patio in back. Jill was quick to respond to my inquiry about the flat right from the start and always prompt with any questions I had before we arrived. We found the entry instructions easy. Location was fantastic with just a short walk to Monkbar and the centre of York. The flat was clean, and had everything we needed for our week stay.
Beds were very comfortable. The only issue we had which was not at all the fault of the owner, was the neighbour to the back of the apartments. He was very noisy a couple of days in a row non-stop loud music and drunken behaviour. We considered calling the police, but luckily with the window shut and fan on in our bedroom we didn't hear him. It did make it hard to sit outside in the patio area during the day though. Hopefully this was a one off weekend bender for the dude. Overall, we loved it and would stay again, for sure!
Owner's Response: Thank you for your review on our York Holiday Apartment. I'm so glad you enjoyed your stay and your visit to York, and Im very grateful for the positive comments you have made regarding the apartment, the booking process and the customer service that we provided.
With regard to the noise you experienced, I have spoken to the landlord of the property nearby and have been assured that this was entirely a one off occasion, brought about by their tenant having a leaving party, so I am comforted that going forward this will not recurr. I can only apologise that you experienced this and wish that you had contacted me at the time to discuss any issues so we could have nipped it in the bud immediately.
Please be assured that we have been open for two years now and we had many happy guests staying time and time again at the apartments. We have only had this one issue with noise, so firmly believe that the issue is a one off occurence.
Overall, I'm so glad you loved the apartment and that you had everything you needed for your visit to York. The location is second to none, and we have tried to incorporate everything into our apartments to make our guests' stay absolutely perfect!
Once again, thank you for your review, I am so happy that you have given us 5 star rating for our apartment and for your visit to York.
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