Nice property in great London location
The property is a very nice 3 bedroom home in a great location in central London. There are many restaurants and things to do nearby. The home is well appointed and quite spacious. There were a few things during our stay that were unexpected. There were several light bulbs burned out in key spots that made rooms darker than they would have been normally. The previous renters had broken a handle that adjusts one of the showers from flow into the tub to the showerhead. We were made aware of the issue but it wasn't fixed prior to our stay. This effectively created only one shower in the house, and we ended up having to rotate through the shower. The other thing that was unexpected and which renters should be aware is that the owner expects the renter to pay for all wire transfer fees when payments for rent and security deposit are sent prior to the stay - this increased the costs for me above the agreed rental rates. Further, when the security deposit is returned, the same fees are not added - this costs the renter again. While this shouldn't drive a decision to stay at Britannia House, I was surprised by the additional fees and other renters should be aware that this is a cost that isn't described.
Owner's Response: Hi Mark,
Thank you so much for taking your time to write a review and we have listened to all your comments.
As you are aware we are extremely passionate about Brittainia House and we are sorry that you encountered small issues with light bulbs and the shower handle, which have all now been corrected.
Both Samuel, Melanie and I try our very best to make sure everything is in tip top condition, but there is the odd occasion that things fail due to no fault of ours, but you can assured that we do everything we can to make sure we are across it all and keep it all up to date.
With regard to bank charges, these are totally out of our control and when any payments are made internationally, there tends to always be a charge levied by your bank. This has nothing to do with our agreement with Brittania House and in future, may we recommend that you investigate your particular bank charges before agreeing to any payments abroad.
Thank you once again for your review of which we have now corrected to ensure all future stays are 100% and totally fault free.
All our very best,
Mathew, Samuel and Melanie
Helpful votes: 3/3
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