IF YOU VALUE YOUR PRECIOUS VACATION TIME, DO NOT RENT THIS HOUSE!!!
The owner lives in Milan, Italy and there is no one to help when things go wrong! Despite the lease referring to a "designated agent" there is no designated agent. The "real estate agent" that takes your money is not available, despite what she claims before she has your money. We rented for 5 days on 4th of July weekend 2011. We were supposed to be given a walk through and inspection upon arrival. The agent was instead on a boat and couldn't be bothered to meet us. The next day she woke us up asking for the security. She didn't have the security until Sunday because she chose not to do her job when we arrived. By the way the security has to be in cash or money order because you're never going to see her again. Another agent from the real estate office tried to show the house WHILE WE WERE RENTING without the curtesy of asking permission or notice!!! The ancient refrigerator did not work properly and it was 90 degrees! The vacuum is a taped together. Food spoiled, white wine was tepid. When we informed the real estate agent NOTHING was done. Her excuse was that she was in Rhode Island. We had to leave 2 days early. The owner refused to refund those 2 days AND kept our security deposit. The owner nor agent (after getting our money) ever dealt with us ethically. Our only recouse was to sue in small claims court. The owner countersued against us to no avail. In court, the real estate agent said she was not the "designated agent" the lease refers to and there was no designated agent. She said the owner refused to refund anything including security. We have rented in Cape Cod, East Hampton, and Montauk via VRBO...we have rented homes for the past 20 years with absolutely no issues. BELIEVE ME THIS IS NOT THE EXPERIENCE YOU WANT ON YOUR VACATION. IF YOU VALUE YOUR PRECIOUS VACATION TIME, DO NOT RENT THIS HOUSE!!!
Owner's Response: NEGATIVE REVIEW FROM ANGRY TENANT FOLLOWING LOSS OF LAWSUIT Tenant who claims to be an unsuspecting and duped tenant is a licensed NY state lawyer who signed the rental contract (her partner, also a licensed NY state lawyer signed as well) and then, acting in bad faith, breached the terms, attempted to sue me and lost the lawsuit - so now she's angry. Her claims are entirely untrue, which we proved with concrete evidence (films and photographs) in a court of law. Tenant believed that as a lawyer she could get out of abiding by the terms and pay nothing - she smoked in the house (smoking is prohibited) leaving cigarette butts distributed within, she arrived with 2 large and very hairy and dirty dogs which resulted in hours of cleaning (she tried to get out of paying cleaning fees), she was discovered with 3 people in the house (the rental agreement clearly states no more than 2 people), and she tried to dodge my agent who came several times to collect the deposit. In addition, she woke up the neighbors (my home is in a very tranquil neighborhood)at 3AM by being drunk and disorderly and screaming obscenities. Needless to say, the Tenant has precedents with creating problems with rental properties - evidence of which I found by googling her! Please see previous reviews for honest and valid points of view on the charm and cleanliness of my home. Needless to say, all my appliances are new. Thank you for taking the time to hear our response. Victoria and Pam
Helpful votes: 3/3
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