8 Reviews of Property 400865 in Dandridge, USA

We rented this splendid place over Xmas week. 5 bedrooms offered privacy. Grandkids enjoyed ping pong, pool, supplied movies and hot tub. We all enyoyed the 55" TV. The large harvest dining table was great for dinners as well as playing scrabble, etc. Interior was decorated beautifuly. Breathtaking,Spectacular lake view! We would highly recommend Heavens Door to anyone needing a large quality cabin.

I found the listing for this rental and easily contacted the owners for information and booking. The price was really reasonable especially for a vacation for 2 families at the height of the summer months. The cabin turned out to be bigger than we imagined, well maintained and came with a ton of amenities. We had plenty of room for everyone and we were able to keep all the kids a room to themselves. The private pier was one of the best parts. The kids spent hours jumping off the pier, swimming and fishing. We brought up our own canoes and had tons of fun with that. In the evening, we grilled and made use of the expansive kitchen. The TV on the porch is a great addition especially when using the hot tub. Its a really central location to all the area attractions and the immediate area offers a lot in the way of rentals (boats, skis, etc.) and various sundries for the food and things you might have forgotten. We didn't have any problems to speak of. The owner assured us that if we did he would just be phone call away. It was a great trip! Affordable and relaxing. We will definitely vacation on Douglas Lake again!

My family and I had a great time at Heavens Door. We stayed over the Thanksgiving holiday. The pictures do not do this home justice. It was beautiful. We had 10 people and had more than enough room for everyone. The kitchen is huge and we even cooked Thanksgiving dinner there. Not once did we get in each others way. It was very nice to all sit at the huge table together for dinner. The home was very clean and very tastefully decorated. Everyone loved the hot tub on the deck. My favorite part was how peaceful it was. I could hear the leaves falling. Even had a herd of deer come through by the lake one morning. The beds were all very comfortable also. The owner was always available to answer any questions,either email or phone, and our deposit was returned quickly. I would definitely stay there again.

The Best vacation we ever had. The home was emasculate and gorgeous. Very roomy and CLEAN. the views are amazing and the lake is beautiful. It was very convenient and close to all the attractions. theres a flat screen TV on the deck which can be watched from the hot tub... Really a great set up!

The trip itself went well. You cannot go wrong with Dandridge and Douglas Lake!

However, we received extremely unprofessional service from this owner. It has been over 40 days since our trip and he has not returned our security deposit. At this point he even seems to be refusing to return any correspondence. When we filed a formal complaint with Homeaway they told us he would not resolve it with us and there was nothing further they could do.

Initially, he told us in colorful terms a bathroom rug was ruined. He proceeded to accuse us of either bringing a pet (I do not even OWN a pet) or of doing this on purpose as a prank. Neither of the above is accurate but the owner refuses to respond to us now. Although we even offered to pay for the rug -- despite the fact that I still don't know what happened to it but I believe was waterlogged and mildewed -- he has retained our entire deposit. Throughout this unfortunate situation the little contact he has extended has been unprofessional to say the least.

As for the rest of the home the inside was adequate. There are great views and even a TV on the deck though the satellite service was not working while we were there. The one issue we had inside the house was the toilet upstairs backed up frequently.

An important feature to be aware of if you are looking to spend your money on this property is the walk to the lake. We have stayed on Douglas Lake in other homes and there are usually some stairs to the water but the walk from this one is LONG, probably close to a quarter mile and VERY STEEP. The first set of stairs were a bit shaky with railing only on one side. This meets a VERY STEEP driveway which can be accessed by car by going around the block. Finally there is a landing and another set of stairs. We did drive our supplies down most days but that was cumbersome and not something we've had to deal with in the past. Even the drive was STEEP. I would not recommend without a 4x4 but be aware the landing doesn't provide much room to turn a vehicle around.

Prior to all the trouble with customer service we were not intending on renting this one again due to the walk down to the lake. Before the owner accused us of intentionally damaging a bathroom rug he did offer us a free night if we wrote a great review on here...Something to think about when reading other comments on "Heaven's Door.

I would not recommend this property to anyone.

Heavens Door was the perfect getaway for my family and extended family. There are tremendous views of the lake from virtually everywhere in the house and the house is in immaculate condition (very clean and well taken care of). We had a total of 10 people in the house and not once did we feel cramped or in each others way -- plenty of space for everyone! The decor is perfect and the house is very inviting and comfortable. Everyone enjoyed the hot tub overlooking the lake and my kids enjoyed the game room. The private pier is perfect for anyone who wants to swim, raft or fish and the proximity to Pigeon Forge and GB is great! We also enjoyed the proximity to the local marina where you can rent jet skis and boats. This house is perfect for any family wanting to get away for some R&R or fun and excitement awaiting on Douglas Lake. We usually go to the beach for vaca but this year we decided to do something different... this was the perfect "something different."

Kevin Lankford
Charlotte, NC