6/10 Okay
Lynda Pinnock P.
11 Jun 2022
Liked: Cleanliness
Disliked: Communication, listing accuracy
A few issues
The property (as such) was a lovely old traditional villa in a beautiful location but there were a few hidden and unpleasant surprises that we didn’t know about. Firstly there are 51 steps to get up to the main living rooms (including three of the bedrooms) the other two bedrooms are on the pool level which is 36 steps up. In our opinion this should have been made clear, had we known we wouldn’t have booked as carrying luggage up was not easy, especially for older guests. Nothing was left for us, not even a bottle of milk for a cuppa. The villa was well equipped but there were no information leaflets for white goods etc .On arrival there was an awful toxic smell coming from a locked cupboard in the back lobby next to the kitchen this lobby also led to a fifth bedroom which we took, there was also a very small bathroom, a laundry room and crockery cupboards. We reported the smell and insisted they unlock the cupboard door so we could investigate . There was a water tank in the cupboard but also an uncovered drain which is where the smell was coming from. Marta, the housekeeper, kindly helped us stuff paper in the hole and provided us with an air freshener. Unfortunately this did very little and despite opening all windows in the area and taping up the vents in the cupboard and around the edge of the door the smell continued. It was so bad that we couldn’t use the bedroom at all and had to spend the first night on the sofas. The next day we reported this to the owner who’s attitude and attention to the matter was less than acceptable and little was done to alleviate the problem so we closed off this section of the villa ourselves, moved a bed ourselves, put all four children into one room and moved all our luggage to another bedroom for the rest of our stay. This was not convenient as we had to have 4 pre adolescent children of mixed sexes sharing one bedroom!!! Certainly not ideal and again not what we’d paid for! The pool was dirty and gathering algae and I had to ask for it to be cleaned. Hot water only really served for 4 showers at a time so many of us had to suffer cold showers! of Despite having these problems Mr Shah never came up to ask if we were okay, not once. Marta however was a lovely lady although Mr Shah clearly didn’t think so and openly called her an idiot when I told her how she’d helped us. We were celebrating a 70th birthday and didn’t want to spoil it so we made the best of things but thes problems did cause us distress,
Lynda Pinnock P.
Stayed 7 nights in May 2022
