Guidelines: You can enter into the property at 3:00 p.m. on the arrival day. To any other option, please check with the owners. We will be happy to assist you. Normally, when there are guests at the house, we move to the ground floor studio, next to the staircase. Our phone numbers are: Rosa and Ingmar.
At the moment of arrival, you need to pay the balance of the booking.
We will only allow the established number of people (8 people max.), mentioned in the description of the property, (no need to inform the owner). This includes children over 2 . If the number of guests exceeds the established capacity indicated in the guidelines, the owner can demand a financial compensation proportional to the price per person Please, do not hesitate in contacting us if any changes are needed; we are open to discussion.
? If the extra customers arrive at the location without previous authorization of the owners, they can refuse their admission.
? The owner reserves the cancellation or admission rights if the previous instructions were not respected.
? The owner will inform about the two nearest supply shops, place of interest and will show them the house. You can find detailed information about the activities available in Las Negras inside the house. Also, in the town square the is an information counter. We are available for consultation.
?The owner compromises to provide the accommodation in perfect conditions of use and cleanliness.
and offer a solution, if possible, to the problems you may have.
? At the time of delivery, guests should check for deficiencies of the house and contact the owner as soon as possible, so they can be corrected.
? The embroidery pictures (cross bit and Petit Point) are for sale If you wish to buy one, just let me know (Rosa). Thank you!
Thanks for not contacting the owner during ungodly hours, except in case of an emergency.
If a there is a problem, you have to contact the owner, by phone or personally. You also have to contact the owner before going out the house to avoid misunderstandings.
? Departure should be before 11:00 a.m.
?The clients must return the keys in the place opportunely indicated. If you wish so, you can call the owner by phone and inform him about your departure.
?The clients are responsible for the accommodation place and its content during the stay. keeping it looked after and leaving it organised.
? The owner will pay for any repair or problem caused by force majeur (plumbing breakages, electric problems, etc.).
? The owner will appreciate any piece of advice that you could give to make your future stays more delightful.
? The owner is not responsible for any loss of personal belongings. However, if he finds it cleaning the house, he can send it the address provided by COD delivery.
? The a suggestions box in the house, available to clients.
The clients must not perform annoy, unhealthy, hazardous, dangerous or illegal activities in the house.
? Facilities will remain in perfect conditions. If a problem in the facilities occurs, you have to contact the owner.
? The clients will be responsible for keeping the house completely closed when going out. This is very important please. We want to avoid any theft of loss of belongings.
? If the clients bring a pet, they will be responsible for avoiding damages to the facilities, and they will have to assume the cost of a damage. They will also be responsible for the civil liability arising from the actions of your pet on third parties. As you know, we also have two dogs: Bonkie, a female, defends her territory, barks at the people it does know, but Bonkie does not bite, of course. Romeo is bigger, but affectionate. Romeo likes children and being touched, but you have to keep the food away from him...
? If you find any deficiency, you have to inform the owner as soon as possible and during the stay, to have the opportunity of make things clear during your stay. The landlord will not accept any claim after your departure.
? The clients have to treat the house and its content carefully and not stealing anything. They will responsible for damages caused. Our house will be yours during your stay, and we will be glad of receiving you during your next holiday.
? The clients are responsible of the house and its content. They will directly and exclusively responsible. The owner will be exempt from loss of belongings in the house. However, he can send you by COD delivery, any belongings you have left in the accommodation if you contract him.
Thanks for choosing Casa Villa Las Estrellas for spending some holiday time. Enjoy everything you can.. We hope to see you soon.