4/10 Poor
Luca F.
26 Jun 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Not the apartment from the pictures
The apartment was different to the one in the pictures. It was a similar style but was not at the front of the property with the ground floor balcony, and it was smaller. However, the bathroom was nice. There are many added costs, you have to pay for bed sheets (unbelievable!) and air con and towels. The apartment also has no basic amenities, such as oil or salt despite having places to store them. Communication with the host was slow. I appreciate the effort required when talking across languages but we often found messages left for hours and had to chase. Even when we reached venice and asked how to get to the apartment the message was left for over an hour and i had to chase it up. Then we waited outside the front of the property for nearly half an hour because the host would not answer the phone. Fundamentally, this is not a hotel and the pictures should be of the actual apartment you are staying in. If i knew we would be staying in the apartment we did, i would not have paid for this apartment. Then the additional costs were crazy. I would not stay here again, it is not what the pictures show.
Luca F.
Stayed 3 nights in Jun 2023
