When we arrived at this house in the woods we found it not to be finished. It is not painted, no light switch covers and very dirty. They left us three towels for a week, the sheets had been slept on, there were only a couple of light bulbs in the house, a bag and a half of pellets for the stove.It says it sleeps 5. Well, there is a king bed in the loft and 2 couchs in the place but no extra sheets, blankets or pillows.The bath tub was dirty and just one roll of toilet paper. We contacted the owner and he had his brother bring over pellets and light bulbs. Also there is no cell phone service there (just to let you know). We wanted a partial refund but the owner said no that our expectations were not realistic. I would not recommend this property to anyone. It is a work in progress and not ready to rent. It was a BIG disappointment for our vacation that we had planned for a long time.
Owner's Response: We should have known not to rent to these people from the start. They said they wanted an "adventure" and our rustic cabin looked perfect. They booked early so I spent a month answering their many emails giving them detailed information on everything from local events to contacts for real estate agents. the list went on and on but I kept going out of my way to give them concierge service above and beyond. I sent them maps for hiking trails, yoga classes, menu's etc. They were told UP FRONT that there was only one king size bed and that there was very little cell service. also sent a "welcome letter" with what is included at the cabin. yet all they could do was complain. The house is professionally cleaned and a set of fresh towels and sheets are provided. I think these ladies should stick to hotels. I would not rent to them unless you want to spend all your time addressing trivial complaints. My brother went way out of his way to try to address their concerns and was met with nasty confrontational behavior. They were refused a refund because it was peak foliage and we had turned away a multitude of renters to accommodate them and they had already been there several days before contacting me. we have had dozens of very happy renters since we started renting but I guess you can expect one like this every once in a while.
Helpful votes: 5/5
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