Don't judge a book by its cover!
Don't judge a book by its cover!
Review Submitted: 29 August 2012
Date of Stay: May 2012
The property looks fantastic from the outside, spectacular view, nice interior...it all would have been well if it wasn't for the owner.
Our rep was very kind, everything was good until we got there. What you might not see at first sight from the pictures is that the roofs from the bedroom and bathroom are opened up until the roof of the casita - so you can virtually hear everything what goes on in there. In our situation it was our daughter sleeping in the bedroom who woke up everytime we were trying to watch a movie in the livingroom...just for everybody out there not wanting to hear what exactly is happening on the toilet soundwise..;o) Then there was the bed. Awfully loud to get in and out, again not a very good environment if you have a sleeping child. What was even worse was the comfort. My wife and I had some terrible backaches until we couldn't take it anymore and decided to move out. We booked the place for eight days and moved out after four. To my rational mind that would entitle us to half of our money back from the original amount.
So we locked the place up and moved into a hotel and contacted the sales rep. We wanted our money back in exchange for the keys which we paid for in advance for eight days after all right?
On the next day, nothing happened. Noboby called, left a message, nothing. The day after that our rep finally called and told us that the owner of the place was very angry. My wife speaks fluently Spanish so we called them directly. What happened then is something you expect from a good thriller, but not in real life: We were threatened to have the police after us if we wouldn't leave the keys right now. Even better: We were told to be thrown out of our hotel since the owner's husband is supposed to be some big shot in the local area (!!!). My wife started crying and it all went to hell.
The sales rep then told us that we were accused of destroying the bed (good one!) and that we used up too much water (we filled a tiny childrens pool with water, never used the dishwasher, laundry machine, showered 3 times while were there total!).
I just couldn't take it anymore since I had a very important job to do on Mallorca so we just brought back the keys and left it at that. We never got back a single dime, tried to go through holiday rentals but they weren't to interested in our story. The very committed sales rep offered us a free weekend in another casita sometime later this year if only we could afford the flights!
Owner's Response: Its a pity that this serious site has decided to post this review as it is 100% false and not matching the web site guideliness for posting reviews.
The first line is already showing it : re walls you can see on the advert, on AT LEAST 3 pictures that walls dont go to ceiling, its the design of the house and guests choosing us love our style
The purpose of this review is not to help future guests its just a bad intentioned way to force an owner to give money back to a "guest" that made a real bad use of the property and its facilities, and whats even more sad is that it all happened because once in Mallorca they had the possibility to stay for free at one hotel ( where the "guest " was working for the week ).
Since they knew that, they wanted to cancel the stay in the cottage and get their money back, which obviously we did not agree to do.
They were welcome to leave but had to satisfy the total.
They didnt like the rules, so they wasted water, broke items, sequestrated the villa keys and were menacing us.
To summarize, and end this totally fake and bad intentioned story, I would like to say that we do not have to convince anyone that we have a good property, just have a look at our other reviews
We always listen to constructive reviews, even criticism.
We are not perfect and can always learn, for instance, thanks to our last guest to ask for some more hooks in the bathroom, they are ready to be placed.
To all of you reading, have a nice day !
Helpful votes: 2/5
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