4/10 Poor
John & Gina B.
2 Dec 2021
Liked: Check-in, communication, location
Disliked: Cleanliness
Potential to be more than what it is.
General cleanliness was very poor inside and outside of the property. The pool steps were cracked which would impact on a disabled person who wanted to use the pool. Both reclining chairs in the pool area were damaged beyond use.
The kitchen was poorly stocked and we had to boil a pan to make a cup of tea. It does have a coffee machine if you like coffee. Essential utensils such as can opener were not stocked, no working vacuum cleaner or brush to brush tiled floor of which several are damaged in the kitchen area.
The general decorating has been undertaken to a poor standard and I would not have accepted the quality output if it was my house. The cleanliness of the outside furniture was very dirty and clearly never been power washed
Florida is renowned for insects but kitchen cupboards should not have cockroaches in them. We left the cupboards and stored the all foods in the fridge.
On a plus it has a good shower in the main bathroom and it is on a nice location overlooking the golf course.
I did contact the owner on day one to advise of the reclining chairs were damaged expecting the property management team to change straight away, instead I received the response, thank for letting me know. Hence unable to relax by the pool.
Whilst my review is no great, it wouldn't take to much to rectify. My recommendations are listed below.
1) sack you cleaner.
2) employee pest control, truly Nolan pest control are local.
3) invest in the property, ensure the villa has its basics.
4) undertake routine maintenance, the villa isn't the worse in the road but it came a close second.
John & Gina B.
Stayed 14 nights in Nov 2021