Excellent location! Comfortable beds!
Apartment was exactly as stated except for the WiFi.The password was changed on our last day and we were not given new one.We called Carmen but she didn't seem able to help as speedily as we needed-we were leaving the next morning. Since the password title was Banys Orientals, we went over to the hotel (Banys Orientals was one block away & operates some rooms in the apartment building as an addition to their hotel) to ask if they could get it working again as we were leaving the next day. They said the owner of our apartment was stealing the internet and they felt bad for us, but could not give us the new password even for one evening. If WiFi is advertised, it should be legal!
Also, there is a safe in the room, but the batteries were dying & we got our passports locked in it- had to wait nearly 8 hours for Carmen to come and unlock it. Also, the sink stopper stuck in the bathroom and the guy came to fix it 30 hours later as it happened on a Sunday morning. Luckily there were 2 sinks. There is only 1 mirror (which is in the bathroom) and with 4 adults, it was difficult getting ready. It would be nice to have a full length mirror. Also, the whole apartment would look soooo much better if there were headboards on the beds and a few pieces of artwork or paintings on the wall. It is very stark and that would not cost very much at all and would increase it's value too! There were only 2 wine glasses and one was cracked but we used it anyway. There should be at least 4. Last but very important!- No bath mat is supplied and the shower is only partially enclosed and the shower head is hard to adjust so we had to use half our towels just to keep the floor dry every day- there should be a rubber backed bath mat as the floor is wood and will eventually get ruined... plus the shower head should be able to be adjusted better so you can aim it.Great pressure!
Initially we were only given 1 set of keys which was very difficult and after 2 days of juggling who would be home to let the others in, we asked for another set(initially we were told they only had one).We got the other set so life became easier.
Apartment was very clean and comfortable.Beds were comfy & climate control (a/c) was great.Carmen was very friendly & so was her staff at the pharmacy (where you will pick up the keys)Noise is not an issue.
I would stay here again if she owned the WiFi! Location is amazing! Eat at Bubo & Arcano's & get olive bread at Baluard's in Barceloneta!
Owner's Response: Fortunately, the bottom line in the customer's review is what we think it is important: we and our staff at the pharmacy try to be friendly and helpful, our apartments are clean, well-set and confortable, and the location is ideal for a short vacation in BCN. We are very glad to hear that, despite the inconveniences reported by these customers, they conclude that they would stay again in the apartment, and we hope that next time they do not have any unfortunate incidents or inconveniences.
We are sorry that our customer was unhappy about certain aspects of the flat, but we feel that the comments are unfair. For this reason, we need to provide our views on this:
We do not 'steal' Internet signal in any of our apartments. In the building in c/ Canvis Nous we have our own high-speed optical fiber internet connection. However, we made a deal with the director of the Hotel Banys Orientals to share our networks as a backup solution. It might be that the front desk officer at the Hotel was not aware of this, but the hotel director is fully aware of our agreement (which is why he gave us the password) and by no means we are trying to make unauthorised use of any wifi network.
Regarding the access to the safe, there was no problem at all with the batteries. We are very sorry that our customers were unable to follow the three easy steps procedure to set a new code in the safe and that they did not check that they had set the code correctly before locking the safe with their belongings inside. Even if this is not our fault, we feel that coming to open the safe again within the next 8 hours is an excellent service!
The plumber reported to us that there was nothing wrong with the sink, rather that the customer simply failed to understand the system
We took the option of minimalist non-intrusive decoration, which seems to have worked very successfully given that this is the first time in 9 years that somebody misses paintings or artwork in the walls. The absence of headboard allows for greater flexibility with arranging the beds in the room. Nobody has before has complained about the partial enclosure for the shower. The floor is actually made of a waterproof material, and therefore there should be no need to protect it. Finally, we do not give a second set of keys by default, but only when this is specifically requested beforehand. However, a second set of keys is provided if this is requested. We always aim to provide four wine glasses in any apartment.
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