Unfortunately not exactly as we hoped
We were very much looking forward to our stay in this flat, and were persuaded by the many glowing reviews. We would not stay here again, however, or recommend it, unfortunately. First, several good points: the apartment was perfectly able to sleep the 7 of us, (although the bedrooms are not large, and several of the 7 are small children) and it is located a very short walk to both a tube and a National Rail station. And the Tower of London, of course. Martin, in my inquiries before arriving, was very prompt in responding. He did stress several times that we needed to clean the apartment before leaving to get our full deposit back, which we did, thoroughly. The downsides: the proximity to trains means that not only is the apartment a bit noisy, it's also very rumbly! The trains sound as if they're right underneath you, late at night and early in the morning. For light sleepers, ear plugs will not do the trick. Our check-in, as Martin was on holiday, was unlike any check-in we've experienced while renting flats in Istanbul, Rome, Florence, or Sevilla. Martin had asked us for patience in dealing with his trainee, which we extended. However, she missed our agreed upon early check-in time by 3 hours, and the flat was still being cleaned as we arrived. There is no booklet in the flat which lists phone numbers, local restaurants and grocery stores, and more importantly, info on how the appliances work. When we went to heat food for our children on one of our nights there, the oven knob came off in our hand. We could not figure out the oven or microwave or tv, despite arriving with technology-savvy teens in tow! After phone tag with the women in charge, we apparently had a daytime visit from one of them while we were out touring. Finally, when we arrived home, we discovered that our deposit had been docked. When I inquired why, as we left the flat cleaner than we had found it, Martin told me that we were being charged to replace a second set of keys. None of our group were given a second set of keys-- and wish if he were going to charge us for them we could have used them during our stay! They would have been so helpful. Martin and his team are nice enough, and his assistant upon checkout offered profuse apologies. However, the lack of a working kitchen was a bummer, as we rent flats for the use of a kitchen for a few meals. In addition, be aware you may get stuck with an "involuntary donation" for the flat's maintenance needs.
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