Gale owned a glass bottom boat when she first came to Kauai. As the business grew, activity desks were leased to ensure a steady flow of customers for the boat. When Gale had the second happiest day of her business life (she sold the boat), the desks remained and Gale was then in the activity desk business as Kauai Vacation Helpers. She often jokes that one of the 'worst' parts of her job is having to test out all the activities to make sure they're o.k. for our guests.
Herb's been in the residential real estate business since he first got his license in Huntington Beach, California in 1977. Sixteen years ago, Herb was recruited by a friend to work as Director of Marketing for a resort on Kauai, and has been here every since. Since leaving the resort nine years ago, Herb has been actively involved in Hideaway Cove doing marketing, designing the Hideaway Cove and Kauai Vacation Helpers websites, blogging and writing our newsletter 'FYI Kauai'.
We have both travelled extensively and talked about owning vacation rentals that had everything in them that we wished for in the places we've stayed. Most important to us was a very good bed with high quality linens and towels plus quality furnishings. We both enjoy cooking and wanted our kitchens to have granite counters for easy cleaning and ceramic top stoves for the same reason. Jacuzzi or deep soak tubs and walk in showers and granite counters turn what could be a ordinary baths into something extraordinary.
When Herb first moved to Kauai he rented what is now our Aloha Two Bedroom, Two Bath and became fast friends with the owners, Dick and Donna Page. And when they decided to sell the building next door, Herb was the first person they asked. Initially the building had long term rental tenents and we converted it into vacation rentals nine years ago.
Due to the high cost of electricity, very few of the vacation rentals on Kauai are air conditioned. We decided to add air conditioning to stand out from the crowd. For the same reason, we added an office and large guest laundry room on property, in space which had originally been planned as a studio accommodation. We even have the deep soak tub, four poster bed and name plate to go outside the door to prove it. Having an office allows us to give our guests a very high level of service. We are also very attentive to even the smallest details,personally inspecting our units frequently for cleanliness and wear and tear. We are constantly upgrading everything on property including barbecues, furniture, beds (two new king beds added recently)and kitchen appliances and 'tools'. We work very hard to provide a high quality guest experience which we beleive is the key to our success and the reason our guests come back year after year.