10/10 Excellent
Verified traveller
30 Jun 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Not bad
1. Mark Austin was easy to communicate with and facilitated everything we needed before getting to the property. Recommendations, reminders for paperwork, and setting up the transportation to and from the airport with the resort.
2. Arrival was seamless. Make sure you do your Dominican E-Ticket for both arrival AND departure or you will be stuck trying to do it at the airport.
3. Per Mark, recommend bringing smaller bills ($1s and $5s) for tipping. It isn't required, but it does go a long way when needing something.
4. The villa comes with a golf cart you can pick up after check in (check in was easy easy). KEEP YOUR RECEIPT FOR THE DEPOSIT. If you lose the receipt, you lose your deposit. This happened to us because the cleaning lady accidentally threw it away with a stack of flyers. I had issue with this because you don't get a golf cart if you don't give a deposit, so common sense should prevail here for the resort, but it didn't. Very annoying. At the end of the day though, we should have secured the deposit receipt somewhere other than in a stack of flyers on the villa counter.
5. The layout of the resort takes some getting used to, but the map they give you at reception is good. The dimensions look big on the map, but they aren't in reality. Everything is easily accessible.
6. You have a concierge assigned to your room and they are a huge help. They help set up excursions, reservations for the restaurants, redirect you to the food and drink personnel (who will deliver to your room).
7. Your cleaner doubles as a chef for breakfast. The menu for breakfast has about 5 choices of different types (American, Dominican, Lite breakfast for example). They bring the food to your villa and will cook it. You can decline that whenver you want (as we did because we SCUBA'd two of the six days).
8. On the restaurants: the concierge will set up a reservation for you every day automatically unless you specify a certain restaurant. We loved that and took their recommendations. We didnt eat at the same type restaurant (Dominican, Tex-Mex, Seafood) while we were there. They mixed it very well. That said, the food wasn't great. It wasn't bad mind you, but not great. I am a foode though and a home chef, so maybe a little snobbish. You CAN send the food back for a little extra spice or whatever you want.
9. The villa was awesome. The pool was great and the beaches wonderful too. Hope this helps!
Verified traveller
Stayed 5 nights in Jun 2022
