Great location, but in need of TLC
I was somewhat dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was adequately helpful.
Overall, I do not recommend this vacation rental.
I was disappointed during the booking process. I emailed the dates I wanted to stay to see if they were available, and received a prompt response. Then talking with my husband we thought we would see if we could stay longer and emailed to see if new dates were available. The quote in response added an extra charge for extended reservations which is strange considering I hadn't even booked yet! They did give me a slight nightly discount due to the amount of days we were staying, But the additional reservation fee left a bad taste in my mouth.
I love the location of the Banyan, and the views from this suite, we have stayed here before about two years ago.
The pull out couch is in desperate need of replacing, there is no way an adult could sleep on this bed. The suite in general is in need of a small update and TLC. While we were there they were doing repairs to the building, which is by no means the fault of Hawaiian Paradise retreats, but the fact that we were unable to use the lanai or even open the sliding glass door made for a disappointing stay. The tennis courts were also closed. I would think that this sort of disruption would be cause for a discount in stay.
The cleaning staff were very kind, bringing extra pillows promptly when I informed them none were present for the pull out bed. In general, it is a great location, and I would return once updates are done.
Helpful votes: 1/1
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