Do not rent a condo here!
I was satisfied with the condition of the vacation rental.
I was happy with the location.
The vacation rental was very clean.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
I stayed in this condo with my sister and brother for 14 nights. The condo it self was ok. How ever, the reservation process was not.
From the minuet I sent in the reservation papers it was nearly impossible to get in contact with them again. If I had any questions it took them days to respond and they would ignore questions I had. For example, 3 weeks before my arrival date I realized that I was going to arrive 1 day earlier than planned so I contacted them to ask if it was possible to rent the condo one extra day. I sent at least 3 emails asking the same question but I did not get an answer. It later turns out that the condo was available when I needed it but I had already booked an other place for the night.
Check in was no problem, the older man working in the reception was nice. We did how ever have problems with the younger guy working the reception. The first day we saw him he stopped us from going up to our condo since he did not think we were checked in. He later that evening gave us a call to, in a rude and irritated way let us know that we had to turn the music (from our iPhone) off at 10pm (this was 9.40pm). He also told us we were not allowed to hang our towels to dry on the balcony. Even though there was a clothes line with pegs hanging there (it was impossible to dry the towels inside of the condo). This whole conversation was unpleasant.
The rest of our stay he never once said hello or even looked at us when we walked by the reception. And when we said hey to him he did not respond. When we checked out he was working the reception and he did not even thank us for our stay, wish us a pleasant flight or say good bye.
We all loved Hawaii and will absolutely go there again but the way we were treated by this man took away from our experience. Add the problems I had booking this condo, needless to say when I go back to Hawaii this is NOT the place I will turn to for a condo.
Again, do NOT rent a condo here!
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