The good, the bad, the ugly
We are experienced users of VRBO and have had excellent experiences. This was not one of them. The positives - it's a vintage house in the garden district, across from a handy store and near the St. Charles streetcar. It is not inexpensive. We enjoyed the presence of something larger than a mouse (a rat? a raccoon) which invaded the kitchen taking 3 English Muffins and chewing on two more. The next night (all foods were in fridge) we heard the click of toenails on the floor. When you arrive you then hear that private security is hired to protect the manager and clients of the store across the street and that you can call a number to have an off-duty policemen meet you at the house when you return from your evening out. The house has neighbors only on 1 side. We made sure we ate dinner early and returned by 9pm. The linens need upgrading, the bedspread and sofa needs cleaning(?). The middle bathroom had no cold water at the sink and very little hot in the tub (about half full with a person sitting in it). There was no hand/bath soap we could find but there was a list of "cleaning" rules for when we left even though the cleaning fee was $125. We definitely felt that the owner should stay a night or two in his own property. We will definitely inquire whether our next VRBO is investor-owned.
When I tried to call the owner twice as we left the house to let him know some of our issues so he could correct them before the next tenant, his phone was not accepting messages so I gave up and he will (presumably) learn about them through this review.
Owner's Response: Wow, Linda I am so sorry that you had this experience. I have never had a bad review and I will certainly address all of those issues. I would like to clarify a few things however. First, the house is not located in the Garden district, it is considered uptown. Second, I do go in the house and I do stay there. I'm not sure why you wouldn't have cold or hot water.....makes no sense. There is a security guard service which you have access to 24/7 and I'm not really sure what the problem with that is. This is one of the reasons that the district is safer than others. I'm not really sure what your point is on that. The linens are one year old and I have cleaning lady's that come immediately after a guest leaves. I will certainly inspect all linens to see if your point is valid. There is an abundance of soap and shampoo and other bath articles under the sink in the master bath (in two large baskets) and a backup supply in the kitchen pantry. I'm not sure where you saw " a list of cleaning rules" because I really don't have any. I ask that you run the dishwasher with the dishwasher soap that I provide so it saves a little time if there is an abundance of dishes. The price charged for maid/cleaning service is the going rate. They are independent contractors so I have no control over that. I do come to the house before and after they clean so I know they do a very good job. I will certainly upgrade the linens if necessary. The property is not owned by some out-of-town investor. I am a realtor and I live here. I take pride in the property and I do whatever I need to do to please my guests. My reputation in this city is very important to me. If it wasn't, I wouldn't be responding. I am sorry you had a bad experience and couldn't reach me by phone. Other than those issues, I hope you enjoyed New Orleans. I will certainly do whatever it takes to make your stay a pleasant one should you decide to return !!
Helpful votes: 1/1
Did you find this review helpful?