We arrived at the Fairview Inn Bed and Breakfast on October 18th. When we first came in, we were greeted by a strong gas smell in the kitchen, but the rest of the house did not smell so we unpacked and went to bed. The propane tank was actually running low and ran out on Tuesday, which hampered us from cooking that day & night and left us with no heat on a night of freezing temperatures. Additionally, when there was propane the gas fireplaces did not work well. We had to meet the propane truck for a fill-up instead of the staff meeting them.
On the first morning we discovered a live mouse caught in a sticky trap and making noises in the kitchen. By October 20th, we found mice running around in the house day and night making noises and leaving droppings. When we asked the owner, Ms. Kilgore, and the staff about what they were going to do about the rodent infestation, they said that they were just going to put out some more sticky traps. Ms. Kilgore said that there was nothing she could do about the rodents since the bed and breakfast is ‘just a farmhouse.’ This was very unsettling since this is a business. Also on the first morning we found that there were no horses on the property, contrary to what was advertised. This was very disappointing to my daughter who loves horses and wanted to spend the week with them. We also found that many of the rooms, specifically the kitchen and the living room and kitchen, were not as advertised. There is also no sauna shed available to use although it is advertised.
Besides mice and heat, On October 21st, things only became worse. We experienced unprofessional treatment from the cleaning woman, who left wet sheets and towels in the washer for us to deal with twice. She also told us we could not use the washer and dryer. Furthermore, the refrigerator went out during the night, ruining approximately $100 worth of our food.
After communicating all of our concerns to Jennifer on the night of the 21st, she offered a full refund if we vacated the property by 10:00 AM on October 22nd. We accepted her offer and were off the property by 10:00 AM with all of our belongings. This caused us to have to find other lodging at the last minute. Normally, we would have just gone home earlier but we had business in the area that had to be attended to. Since then we have received no communications from Jennifer and have not received the refund she promised.