4/10 Poor
Lynsey M.
21 Jun 2022
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
Disappointed in external reality
Seamless booking arrangements, communication post- arrival, and self check in. Interior as pictures and descriptions. Clean and functional. Good quality WiFi (additional weekly cost as stated when booking). Unfortunately the outside areas were an enormous disappointment and forced us to leave after one night. Exterior pictures are deceptive and the description of a 'balcony' is, in our opinion, miss-advertised. Whilst the outside photos are genuine they are extremely dated and we later realised that so too were the consistently high reviews (last dated 2018, our fault for not considering the implications of this). The external area of the complex is tired and jaded in terms of decor and maintenance. The balcony is not a balcony and is literally the area outside the door which does not have capacity to sit two people comfortably and is not enclosed. Furthermore you would not want to sit outside as the picture is not today's reality, the walls are greying and the area is dark and unwelcoming (we have photos to illustrate this). The swimming pool quality was very good and clearly well maintained but unfortunately the surrounding area of the pool was not very attractive (again jaded) and what sunbeds were there, were either broken or in need of cleaning (despite being told the pool and sunbeds had recently been refurbished). The outdoor area is such an important part of our holiday and we were very disappointed at the reality. When we contacted the host and enquired as to whether we could upgrade to a more suitable accomodation we were told there were no other properties available. This sadly was an outright lie as the host had multiple properties advertised for these dates in the locality and we know this as we were looking to re-locate as soon as we could. We would have preferred a straightforward and honest, 'no we don't upgrade /move our guests'. We were willing to pay extra with our host but after initial correspondence the host no longer replied. We appreciated that there was a clear no refund policy. However, the property was NOT as advertised and therefore failed to meet trading standards and the external photos gave a false impression. We realise our booking incurred initial expense but having left after night 1 (of an 11 night stay) we were disappointed that the host was not willing to consider a compromise and/or partial refund in light of the issues raised. This is the first time this has happened to us & we will be cautious in future.
Lynsey M.
Stayed 11 nights in Jun 2022
