A lovely villa
Well equipped, clean and lovely pool area. I would have rated 5 star if the villa had air conditioning. Too hot in July and the fans weren't quite powerful enough.
The hydromassage bath was also not working and neither was the dvd player. Jaime did a great job with the pool and Desna fixed all the issues but unfortunately not until we had left.
Not quite close enough to the beach for our liking but a lovely property and I would recommend to anyone.
Owner's Response: To be fair, Casa Helena is advertised as having no air conditioning, and being a 10 min walk from the beach. If holidaymakers require a villa with air/con and closer to the beach, then the most logical answer is to book a villa which fits that criteria/description.I would also like to point out that during this family’s stay, there was a heat wave lasting several days, pushing temps up to 40 deg C. Even the most robust of fans would struggle to keep the air cool in these extreme temperatures. Under normal summer temps of 30 – 33 deg. the fans provide adequate cooling.Of the issues mentioned, I appreciated this family informing me, because if guests don’t tell me, I don’t know that things have stopped working. I was assured by them that it was not a problem, they just thought I should know – therefore, to avoid causing any disruption to their holiday, I arranged for the mechanism of the hydromassage bath to be repaired on the Saturday (change over day and this family’s departure day). This was quite a complicated procedure, taking over 3 hours, and would have been a considerable inconvenience to the family concerned. I am happy to report that it is now fully repaired and once again working. The DVD problem has also been resolved – the source of the malfunction being a hitch in the configuration of the AV set up, and cables connected incorrectly.My apologies to my reviewers that these facilities for the house were not working during their stay. Although I check carefully that everything is working at the beginning of the season, it is inevitable that with general wear and tear, or incorrect usage, that something may break down during the months of the summer lets. I pride myself on keeping Casa Helena in tip top condition, so that it remains one of the most popular holiday homes in Puerto Alcudia, and has many returning guests every summer!
Helpful votes: 1/1
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