our stay here
We have stayed at many apartments through the web site and many times at clube albufeira in a few apartments,this one previously.Unfortunately this year it fell short on our expectations in regards to standard of furniture fixtures and fittings which are in need of updatin or renewing.This is a copy of email sent to owner to describe how we felt
We were a bit disappointed with the price paid and the standard of accomodation,as other places have previously asked for feedback and as you do not not i thought we would give you our thoughts
The accomodation was clean but reflected the need for updating as decor and furnishings were rather old and outdated.
The main bedroom did not have a door catch which meant it could not be closed fully which is an essential feature in the case of a fire and
also ensures privacy for occupants.
The ensuite bathroom did not have an anti slip bathmat making it very slippy when taking a shower,the shower curtain also very old as was the
bath mat which needed replacing.
The television was so small hard to watch and only two channels available to watch,a basic sky package would ensure a decent selection of channels for your clients,the dvd player when playing a dvd the sound was so low we were unable to hear properly.
The patio furniture needed a good clean and really needed replacing with a matching set of chairs,cushions for seats would have been a nice
Some information in a pack for newly arrived visitors needed as it was difficult to find out bus times etc as reception staff sometimes offhand and unhelpful which other people complained about and it was only the last two days we knew we could still use the courtesy bus for 1 euro each.
As we were there for 10 nights i was expecting a change of bedlinen which did not happen,i washed it myself to freshen up the sheets .
The radio casette player could not be used as the ariel was broken and do people still use cassettes ?
Despite always taking out the rubbish we were infested with ants in front bedroom and kitchen,on investigating there were old used ketchup
packets in cupboard which had not been removed and had attracted the ants,it would be wise to remove all opened packets from the cupboard and not leave them there
the owners reply
I have viewed all your comments ,and taken on board what you have said,and will endeavor to rectify the problems you encountered,
some times you need a 3rd party to point problems out..........
Families with Young Children
Owner's Response: We the owners of the apartment mentioned above have taken the comments made by Matty of the Wirrel,
very seriously and have acted on the comments made.
we have updated the furnishing and decor, and made repairs where were needed,
and made replacements where they felt items were missing,
A new larger flat screen TV has been installed with a wider selection DVDs to watch
should the pool and the local attractions fall to impress.
Patio furniture has been upgraded and has cushions
the information pack contain all the information required for your stay in the apartment.
the Reception at the clube has all the up to date information on tours, buss, trips, and taxis,
along with internet facilities and a small book library
back in the apartment a new CD /radio player is available for use
all food cupboards are now emptied of pervious guest items thus reducing the risk of ants
and the laundry change problem has been solved .
Helpful votes: 3/6
Did you find this review helpful?