2 week stay at the Beau Sejour
Disappointed with this apartment doesn't even come close to how we felt. When we arrived it hadn't been cleaned properly and on asking them to reclean the bathroom, we were left with the same filthy sink, the toilet was indescribable, and the hob and microwave were filthy. We had to buy our own cleaning products and clean it ourselves in the end as we realised their idea of cleanliness was very different from our own. For the first week the pool didn't work, and there was builders rubbish left on the patio with piles of patio tiles just sitting there looking a mess. As we had specifically chosen a property with a pool this was also very disappointing. We also had nowhere to sit outside allocated to our appartment, and it was only after the first week that we realised the balconies were communal and anyone could have used them. This would have been helpful information along with maybe a file of where the medical centre was in case of emergency, nearerst bank, recommended restaurants anything to have helped us in our first week as due to the busy season everywhere was closed to non residents, so we couldn't even go to a hotel bar and buy a drink. This is called a self catering apartment, but if they think you can cook with no chopping board, no cork screw, no tin opener, no colander, one mug, one bowl and two saucepans, then their idea of self catering is very different from ours. This apartment was completely ill equipped. We also had to change our own sheets as after 10 days they still hadn't been replaced, our neighbours had there's changed a couple of days before they left!!! I would also be extremely careful if you decide to use their recommended taxi service. They suggested we hire a car from him. A white ford fiesta arrived with a flame down the side, I kid you not!! We were told the air con worked. It didn't! So we asked them to take it back, another car was promised by 5pm by 6.15pm it still hadn't arrived so we wasted an entire day waiting for him to sort it out. When we did get it the windscreen wipers were so old that we couldn't see out and in Mauritius with the amount of rain, this was extremely dangerous. The final straw was when we booked him to take us back to the airport, he tried to charge us 500 rupees more than we paid for our pick up. It wasn't a good experience, I would never recommend it to anybody, but don't discount the area as Troux Aux Biches has the best beach on the island, with the best snorkelling!
Owner's Response: The management at Beau – Sejour 4 Seasons are always anxious to ensure our guests have an enjoyable stay. In the two years we have been open, we have received an abundance of positive feedback from our many happy clients. We were extremely upset and disappointed to find that one of our guests did not enjoy their stay at our luxurious apartments. Having fully investigated the issues raised, in the review of Ant14 of Reigate, Surrey, lessons have been learnt and procedures have been put in place to ensure that such a disappointment is not felt again:
In our defence we must point out that some issues raised in this review are beyond our control.
Eg; the fridge in the apartment was fully stocked with complimentary food and drink. If shopkeepers in Mauritius close for New Years Day it is not something we can prevent.
We cannot control who the hotels and bars will and will not allow entry for whatever reason.
This guest arrived early when the apartment was in the process of being cleaned. She prevented the completion of this by staff by indicating that she did not want to be disturbed. Our staff could not complete their duties such as changing bed linen as the bedroom door was continually locked denying the maid access. A set of bed linen was damaged during this time through the use of Henna and as a result was thrown out. No charge was made for this.
The apartment had just been vacated and a check had been made of the equipment. We do not understand therefore the comment re the lack of cooking utensils and crockery.
Beau Sejour does not provide private car hire. If this guest chose to hire a vehicle it is a matter for her and the hire company. The taxi service we recommend has been found to be satisfactory by many of our guests and is based on punctuality, good value for money and service. The vehicles used by the taxi service are comparable to that of the standard vehicles for Mauritius.
The staff did their best to meet the needs of this guest by providing alternative balcony facilities and allowing her free internet use to allow her to check on her business dealings.
Our goal is to ensure that our guests find their stay at BeauSejour4 Season to be a happy and memorable one. Unfortunately, the management was given no opportunity to discuss these issues before Ant14 submitted her review.
Helpful votes: 12/17
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